ATD Sacramento - Eyefinity Implementation Consultant - Vision Service Plan (VSP) Vision Care

Eyefinity Implementation Consultant - Vision Service Plan (VSP) Vision Care - Rancho Cordova

16 Apr 2015 11:00 AM | Anonymous

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General Summary

With minimal direction, provide leadership development, change management and training expertise in support of strategic business objectives for client implementations and Eyefinity software applications.

Essential Functions Presentation:
Consult with clients to identify business workflow analysis
Work with clients to define system design and configuration for preferences, lens and frame inventory, scheduling, etc.
Manage client expectations around application functions
Establish project milestones and ensure team deliverables are met
Remotely resolve customer issues during implementation
Investigate, track and resolve client issues
Build documentation, processes and tools for services to ease implementation
Complete thorough and accurate documentation of training sessions and onsite consultations Develop criteria for evaluating success of implemented programs; recommend program improvements and implement resulting changes
Proactively identifies new processes and solutions
Assist in development of criteria for evaluating training programs
Serve as a project lead on all aspects of assigned major training efforts
Manage logistics, curriculum, delivery and assessment
Work with conversion team, IT support, Implementation Coordinators and training specialists to deliver a successful customer implementation
Serve as an expert trainer/developer for enterprise-wide workforce development; serve as lead and mentor to other trainers
Develop, recommend and implement process improvements to ensure quality service and improve efficiencies
Build documentation, processes and tools for services to ease implementation
Facilitate seminars, workshops and other training sessions to address business and organizational needs
Assist with conducting in-house staff training of updated software versions

VSP® Vision Care

Original Posting Date: 04/13/2015
Division: PS Eyefinity
Location: Rancho Cordova
Reference #: 552ab682-9170-1b30-e100-80000a6e1829

Eyefinity - Implementation Consultant (RS)/Rancho Cordova, CA

Complete thorough and accurate documentation of training sessions and onsite consultations Measure training effectiveness through question/answer, polling and surveys; monitor program effectiveness and report results to management
Keep up to date with new version upgrades by gathering information from all available resources, such as QA, Development and Documentation

Job Specifications
Typically has the following skills or abilities:
Bachelor’s degree from an accredited college or university
Minimum three years of experience implementing software and training for end users
Minimum of three years of related professional experience
Strong interpersonal skills and a high standard for communication
Ability to be a team player and work effectively and prioritize customer satisfaction
Demonstrated experience implementing business or clinically oriented software solutions
Strong organizational and problem solving skills
Demonstrated leadership skills
Working knowledge of software implementation
Proven ability to motivate and work within a team environment
Multi-tasking across several projects
Excellent verbal and written communication and interpersonal skill with an ability to establish rapport, trust, confidence, credibility with business owners and staff
Demonstrated competency in communication, training, presentation, research investigation, analysis, negotiation, organizational and administration
Demonstrated success working directly with customers to implement new products, achieving high customer satisfaction and efficient delivery of the software
Demonstrated ability to work with and teach varying degrees of abilities and experience levels using technology, software tools and hands-on training methods to address adult learning styles
Knowledge of computer-based training software, word processing, presentation tools
Knowledge of web-based training and tracking tools
Ability to travel up to 50% of the time

Valid driver’s license
Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties

Preferred Skills:
Excellent written and verbal communication & facilitation skills.
Health Care/Optical and/or Practice Management Software experience preferred.
Organizational skills including Excel, Word, and PowerPoint proficiency.
Demonstrated ability to handle multiple tasks.

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