Call Center and Operational Support Trainer - Granite Bay, CA

As a CAMG Trainer you will be responsible for the initial and ongoing training for the Customer Account Management Group (CAMG) teams.  This includes new hire training, new processes/product rollouts as well as continuing education and professional growth courses.  You will create, participate in and deliver training programs.  You will work closely with the entire Training and Quality Team to align courses and learning path with the Company and business unite goals.  A wide degree of creativity and self-motivation are qualities you possess.   High energy and passion for providing tools for success are what you are known for.  

Responsibilities

• Overall responsibility for enhancing training content including:
  oCreate and own content development for all CAMG Call Center and Operational Support positions
  oDelivery of materials and training program
  oManage content based on feedback and amend/revise programs as necessary in order to adapt to changes occurring in the work environment
  oDevelop ongoing follow up training to emphasize learnings across all CAMG functions
  oEstablish appropriate delivery methodology for all course materials, including initial training and follow up
  Develop training programs and materials; including PowerPoint presentations, reference pieces, overviews, handouts, tests, and laboratory exercises as needed
  Conduct and participate in multiple training programs in person or virtually
  Determine training objectives with management team
  Ensure content and tools is current and relevant
  Evaluate trainees' readiness to complete essential daily tasks and drives the test out process
  Works with subject matter experts to ensure that learning solutions enable end user to successfully understand new concepts, processes or products
  Work towards shared goals with other members of the Training team
  Performs continuous assessment and improvements to the program
  Determine appropriate learning solutions for a variety of learning styles with varying skill levels
  Design and implements programs to improve performance and efficiency
  Drive additional projects such as new hire, continuing education, new process and product rollouts to help keep current with CAMG policies and processes
  Stay abreast of process and policy changes that affect SolarCity CAMG procedures and call center/operations support employees
  Responsible for finding exciting and creative ways to deliver training information and material
  Own other projects as needed by executives or as business needs change
  

Qualifications

• Bachelors Degree required
  1-3 years of experience in the training field or a related area
  Excellent verbal , written and presentation skills required with the proven ability to successfully deliver and communicate complex technical training
  Proven time management and organizational skills
  High proficiency in MS Office Suite and related presentation products is required
  Ability to use or learn to use web online learning tools to create and administer training
  Professional composure, approachability, and interpersonal skills
  Familiarity with standard concepts, practices, and procedures within the solar industry are a plus
  Excellent customer service skills required
  Event Planning abilities
  Previous experience working remotely is a plus
  Previous Sales and Construction experience is a plus
  Demonstrated knowledge of adult learning theory and application
  Ability to travel 20% of the time as business needs change
  Must be able to successfully pass a pre-employment background screen

 

Benefits for Full-Time Positions

 

• Competitive compensation with many positions incentivized
  Paid training with the nation’s leader in solar power
  Full benefits package including health, vision, and dental insurance
  Attractive vacation, sick and holiday pay
  401(k) savings plan
  Employee referral program
  Eligibility to receive equity in the company
  Career path opportunities for top performers
  

 

 

SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. 

 

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