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Sales Development Consultant 4/Curriculum Strategy and Development

San Francisco, CA; Charlotte, NC; West Des Moines, IA; Minneapolis, MN

Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.

It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions.  We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.

This position is part of the Home Equity team and reports up through the WF Home Lending channel. The focus of the role is to help guide our sales individuals to better understand and sell Home Equity in all of our sales models.

Responsibilities:

COLLABORATE with business partners to develop a learning strategy, creating the execution plan and developing the training, and analyzing the results of the training to ensure success.

DEVLOPMENT: This senior level consultant will be responsible for developing and executing coaching and/or product training for sales within a complex/diverse major product line. Develop an overall high level and detailed strategy for the LOB to meet business, learning, and timeline objectives. Develops new or re-designs existing coaching protocols and/or training courses or programs incorporating a variety of unique and specialized learnings that improve specific areas of team member performance and effectiveness. Manage HE content on current Web Pages/Sales Portals. Manage and execute the design, development and assessment of learning initiatives that improve team member performance to achieve business objectives or knowledge of learning through interaction and attention grabbing visual effects to advance the deep knowledge of the learner. Be naturally creative to proactively recommend, create and develop performance and competency-based learning and performance support solutions via a variety of technical and functional design (some of which are: video, self-study, virtual, interactive simulation, computer based) exercising independent judgment.

PARTNERSHIP: Plays a key role in partnership development/management by proactively consulting with leadership to identify needs, set objectives and develop and execute on unique sales strategies/tactics for specific LOB needs. Provide tools and resources to sales force to increase the sale of the HE product. Collaborate with management in the communication and implementation of business/sales initiatives. Potential management of 3rd party vendor relationships. Evaluate: Evaluates the effectiveness of sales coaching and/or training courses or programs and provides feedback and recommendations to senior management. Utilizes evaluation criteria to analyze performance trends, identifies developmental needs and provides coaching techniques and recommendations to improve sales performance. Analyzes market information and determines which products and services should be targeted for individual locations or sales representatives.

EVALUATES the effectiveness of sales coaching and/or training courses or programs and provides feedback and recommendations to senior management.  Utilizes evaluation criteria to analyze performance trends, identifies developmental needs and provides coaching techniques and recommendations to improve sales performance.  Analyzes market information and determines which products and services should be targeted for individual locations or sales representatives.

Additional duties: Utilize new industry changing software and technology as it becomes available to Wells Fargo to enhance current learning programs.  Act as a product knowledge and sales process expert for sales force and company management.  Participate in projects/meetings/presentations as a product specialist.  Incumbents are/will be subject matter experts on the business product line and relationship to other Wells Fargo products and services and may contribute to the development of new concepts, techniques, and standards.  Up to 25% travel to distribution channel/partner end users to obtain feedback.

Basic Qualifications

• 10+ years training, sales, or marketing experience within the financial services industry.

Minimum Qualifications

• Proficient in Microsoft Office suite.
• Excellent written and verbal communication skills.
• Experience in designing and writing technical and/or soft skill learning content focused toward sales individuals.
• Experience partnering and collaborating with others to reach common objectives.
• Ability to self-manage critical project time lines to ensure on time completion.
•  Experience developing and executing on learning strategies and tactics.

**Up to 25% travel to distribution channel/partner end users to obtain feedback.**

**We are open to the location for this role, also open to a telecommute option.**

This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

Preferred Qualifications

• Proficient with the software below:
• • Adobe Creative Suite:
  • • Presenter
    • InDesign
    • Graphic Design
    • Illustrator
    • PhotoShop
    • After Affects
  • Raptivity
  • Captivate V6 or V7
• Experience creating highly engaging video or self-paced training leveraging cutting edge technology/methods.
• Experience with or knowledge of the home equity product including sales and fulfillment processes.
• Experience evaluating/analyzing the effectiveness of training and coaching materials.

Visit wellsfargo.com/careers and search by Job ID# 5137675 to apply.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. © 2015 Wells Fargo Bank, N.A.  All rights reserved. Member FDIC.