JOB SUMMARY:

Serves as a community based advocate and resource to reconnect members to care and services. Works directly with community groups promoting health education and services directly related but not limited to River City Medical Group’s (RCMG) Health Literacy Initiative. Performs nonclinical paraprofessional duties and is thoroughly familiar with the members’ community and the resources available. Exercises independent judgment and discretion in assisting members with all aspects of their health and wellness needs.

RESPONSIBILITIES:

• Assist in the development of content for RCMG’s Health Literacy Initiative.
• Provide hands-on training and support of the Health Vault system to encourage members to share their health information for tracking purposes.
• Lead, develop, and execute initiatives designed to improve the member experience.
• Identify the needs of the member population and make recommendations to Care Services Manager.
• Refer members, families and visitors to appropriate services and resources.
• Build relationships with members, families and community groups to create an environment that fosters optimum member experience.
• Supports the member experience by sharing information and tools to help members create healthy habits.
• Demonstrate professionalism, diplomacy, and patience while working with a diverse population.
• Encourage members to build support systems through family, friends, and community for positive long-terms results.
• Educate and empower members to navigate the healthcare system.
• Support member access to community resources for housing, food, employment and other services.
• Provide written and oral updates at departmental meetings.
• Maintain confidentiality and complies with Health Insurance Portability and Accountability Act (HIPAA).
• Perform other related duties as required.

EDUCATIONAL REQUIREMENTS:

• Associate degree in a related field
• BA or BS preferred
• The education requirement may be waived based upon applicable work experience

Required Licensure/Certification:

• Valid California Driver’s License
• Proof of automobile insurance

QUALIFICATIONS AND EXPERIENCE:

• Three years experience in the medical industry.
• Previous “Member Relations” experience in an IPA, health plan, or health care setting preferred.
• Excellent oral and written communication skills.
• Exceptional critical thinking skills.
• Capacity to solve mid-level problems with minimal supervision.
• Exhibit professionalism, confidence and sincerity while quickly and positively engaging members.
• Aptitude to develop and present training materials to a diverse audience.
• Ability to exercise excellent time management.
• Provide and receive constructive job and/or industry related feedback.
• Maintain confidentiality and appropriately share information on a need to know basis.
• Ability to consistently deliver excellent customer service.
• Outstanding attention to detail and ability to document information accurately.
• Ability to effectively and positively work in a team environment.
• Microsoft Office Suite experience required, including MS Word and MS Excel.
• Reliable transportation.

River City Medical Group is an Equal Opportunity Employer.

Job Type: Full-time

TO APPLY:

RIVER CITY MEDICAL GROUP