Training Specialist - Sacramento, CA

Job Description
Table Trac Inc. is a fast-growing, publicly traded company based in Minnetonka, MN that offers a suite of casino management system solutions to casinos throughout North America, South America and the Caribbean. We are looking for a Regional Training Specialist in the Reno, NV / Northern California region so you must be located within the region.
This individual should thrive in a dynamic, fast-paced environment and have a strong customer service background. As a Regional Training Specialist you will be the main point of contact for new and existing customers in your region for all initial and ongoing training purposes. Relocation assistance is not offered.
Primary Responsibilities Include But Are Not Limited To

• Coordinate, plan, deliver and facilitate new and existing customer training. Including classroom or virtual instructor led training, webinars, and blended instructor-led learning and online materials
• Proactively identify knowledge gaps through observations / consultation and propose specific training topics based on findings
• Remain customer obsessed and provide the best possible training/learning experience to all of our customers
• Act as a subject matter expert, consultant, and key point of contact to all of our customers
• Assist with development and validation of training materials and learner engagement strategies
• Stay current on the full-suite of products and services provided to our customers
• Must be able to submit trouble tickets and feature requests to the support and development team in a timely manner
• Travel from 25-75% of the time to customer sites and can include international travel

Attributes And Qualifications The ideal candidate will be passionate about providing an exceptional customer experience. Ideal candidates will have previous experience delivering face-to-face training and experience, working with a wide range of learning styles.

• Excellent communication skills for the purpose of knowledge transfer and skill development
• One-to-many and one-to-one communication skills in virtual, classroom and individualized customer settings
• Ability to provide consultation to all levels within an organization
• Competent user level of Microsoft Office tools (Word, Excel and PowerPoint)
• Excellent written and verbal communication skills in English (Spanish a plus, but not required)
• Demonstrated ability to work with little to no supervision
• Preferred 2 years of related experience or undergraduate degree in management, communication, education, or related field experience

Job Type: Full-time

Job Location:

• Sacramento, CA

Required education:

• Associate

Required experience:

• Customer Support: 1 year
• Customer Service: 1 year

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