Implementation and Training Specialist -  Davis, CA

Minimum Required Qualifications:

• Strong presentation skills

• Strong customer service orientation

• Attention to detail

• Excellent written and verbal communication

• Disciplined and organized approach

• Work calmly in a fast-paced environment while effectively managing multiple implementations

• Highly responsive to calls and emails; utilize available tools to track training appointments and manage priorities

• Ability to react quickly and decisively to resolve customer issues

• Must be self-directed and motivated with the ability to follow through and meet deadlines

• Practical knowledge of training evaluation methods to drive continuous improvement

• Bachelor’s Degree in Communications or related field

• Able to Travel 20-30%

Desired Qualifications:

• 2-3 years’ of experience as an implementation manager, technical project manager, trainer or training in a formal professional environment

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Familiarity and Expertise in WebEx training

• Experience as a Physical Therapist in a hospital or private practice environment

 

Responsibilities:

• Oversee software implementations and training including project schedule and client relationship management

• Provide and oversee professional, consultative training of client personnel in person at their location or remotely using web conference software

• Consult and follow-up with clients to ensure a smooth and complete roll out of services throughout their organization

• Manage client expectations regarding product integration / interfaces

• Adjust training and implementation strategies to meet specific client needs

• Ensure high levels of client satisfaction by maintaining contact with assigned clients

• Work with clients at all levels, from technical teams, therapists, and senior management

• Identify and strategize regarding potential up-sell opportunities and convey to sales

• Understand the customer's needs and demands to better their business practices using our products and services

• Coach team members to achieve superior product implementation and customer service

• Prioritize competing client needs

• Proactively establish and maintain effective working team relationships with all support departments

• Develop, organize, conduct and evaluate training programs

• Assist and provide feedback in testing and designing new product development

• Minimum 3-5 years experience in corporate IT environment

• Certifications highly desired (Microsoft, A+, Security+, etc...)

 Contact Joy Merrill for more information

Joy Merrill
Technical Recruiter

Staff Tech, Inc.
Office:  916-932-1227
Fax:  916-313-3794
joy@staff-tech.net
http://www.staff-tech.net
http://www.linkedin.com/in/joymerrillsti