Billing Training Manager - Sacramento, CA

 Overview

SBM Site Services is hiring a Billing Training Manager. The Billing Program Manager is responsible for delivering accurate and complete billing on time every month by providing robust and impactful training and compliance programs for a decentralized billing environment.  SBM has over 500 locations where we provide services and over 200 operating managers that perform billing on a monthly basis.  The Billing Program Manager will assume the lead role for the design, development and implementation of billing training and compliance programs.  This position works in collaboration with Finance and Operations.  

 

Responsibilities

• Facilitates live and online training programs including new hire, peer and need-specific training. Facilitates the design of instructional materials and coordinate with all departments and all levels of management to create a learning solutions tool that delivers on time and accurate billing. The program includes basic training on our systems as well as billing training that is specific to each client.
• Develop and maintain interactive learning solutions, working within JDE, billing Portal and InSite platform billing environment. These materials will include a core focus on billing information displayed in InSite and making it the core way billing information is reported and managed.
• Responsible for managing a collaborative compliance program that highlights high and low performers and any necessary corrective actions. This role will drive measurable business results and ensure that those solutions are instructionally sound and adhere to quality standards.
• Conduct comprehensive analysis to determine need, project scope and best training methodology to ensure that training fulfills the needs and objectives of the organization.
• Maintain employee training records.
• Update existing training guides to ensure instructional integrity of all training materials.
• Monitor the delivery of curriculum that ensures our staff's ability to meet and exceed the evolving expectations of our business.
• Establish relationships with each department and operations as necessary to ensure that the needs of all stakeholders are met and exceeded.
• Work closely with all teams to ensure policy compliance, new updates and changes are communicated & implemented in a timely and effective manner
• Assist leadership and departments in identifying areas of improvement within the training environment.
• May require occasional travel.

 

Qualifications

• A Bachelor’s degree in Business, Communication, or Education or equivalent; or related experience and/or training; or equivalent combination of education and experience.  
• Prior training experience should include a focus on decentralized operations.  
• Familiarity with basic business and accounting processes (e.g. PO, billing, etc.) is essential.

• 2+ years’ experience in corporate training environment.

• 2+ years’ of demonstrated success in utilizing various adult learning systems including but not limited to, seminars, workshops, one-on-one coaching, train the trainer, web-based and podcasts.

• May be required to have a valid driver’s license and meet SBM Driver Approval requirements. 

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