Supervisor Training - Rancho Cordova, CA

 

Description

 Position Purpose: The Supervisor Training develops, implements and presents training programs for field and operations associates that enhance performance and overall service to our customers. The Supervisor leads training efforts to analyze and assess multiple types of training requirements and then translate them into a variety of customized new and/or existing training programs. This position supervises work and project activities of assigned staff providing coaching, mentoring, feedback and direction in performing job tasks. The Supervisor, with an in-depth knowledge of field and/or operations, serves as a resource to department staff and other departments as well.

• Plan, organize and supervise staff and activities to ensure client needs for new hire and on-going training is delivered; Coach, mentor and develop assigned staff.
  
• Serve as leader and technical/informational resource for training team.
  
• Responsible for staff administrative duties, i.e., hire, performance appraisals, discipline, etc., and assists with department budgeting.
  
• Identify on-going opportunities to improve workflow, climate, policies and procedures.
  
• Assist clients in forecasting and planning training deliverables.
  
• Develop and maintain positive working relationship with business partners to ensure optimum customer satisfaction.
  
• Develop/employ a variety of methods (surveys, focus groups, interviews, observation, contract and proposal interpretation) to identify training needs for all technical and administrative areas necessary for contract compliance. This includes training to support new hire and on-going training, key corporate initiatives, new contract awards, change orders, large system implementations, performance improvement and leadership training.
  
• Analyze, compile and synthesize data to identify training needs. Perform cost benefit to determine most effective training approach (e.g. content, delivery) to support specific training need.
  
• Design and develop customized training tools and information to create specialized learning tracks.
  
• Conduct training curriculum gap analysis, inventory current curriculum, policies and procedures and other materials to identify programs that will support competency and programs that require development.
  
• Job shadow to ensure curriculum mirrors production and is based on what associates need to know. Translate specific training needs into customized programs.
  
• Work with ITG and business owners to develop training for new system applications. Serve on project team to test new applications and develop test scenarios and scripts.
  
• Pilot test tracks or curriculum with key business owners for approval.
  
• Deliver training tools and information using a variety of training approaches to support classroom and distance learning delivery methods.
  
• Facilitate corporate leadership training for supervisors and managers and functional areas that have specific performance improvement initiatives, e.g. teambuilding, conflict resolution.
  
• Keep abreast of new training strategies and products that can be leveraged into the company.
  Other duties as assigned
•  

Qualifications

 
Education/Experience: High School Diploma or equivalent required; College Degree in Communication, Business or related field desired. Four to six years broad technical, employment, or administrative training

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. 

Job

: Human Resources 

Primary Location

: USA-California-Rancho Cordova 

Organization

: G&A-Claims-Training 

Schedule

: Full-time

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