Training Lead - Rancho Cordova, CA (Remote-Based) 

Position Description

Reporting to the Director of Customer Education, the Training Lead is responsible for designing and developing creative solutions to highly complex district and school needs. This Lead is a professional capable of working independently with little instruction, providing coaching to other full time and contract trainers, understanding the global impact of customer education, and striving to make product training and professional development a success for the customer and profitable for the company.

Key Responsibilities:

• Conducts onsite, remote, and group training events on a for fee basis via traditional classroom and technology-assisted platforms
• Applies advanced product knowledge and learning delivery methodology to provide high quality product training services and professional education events
• With an understanding of the challenges facing schools today, analyzes the customer’s use of the product, the product’s functionality, and recommends appropriate business policies and strategies facilitating in resolution of current issues
• Proactively identify and manage customer issues and risks and lead or assist in timely escalation and resolution within and outside of Customer Education and the Services department
• Maintains a high level of knowledge and proficiency on company products, including new product releases and enhancements to existing offerings by working individually, reading available documentation, and interacting with cross-functional peers
• Provides feedback, advises and contributes to the design, development and maintenance of training programs
• Responsible for working with and mentoring other trainers on best practices, product knowledge and effective training and delivery methods
• Contribute to the continuous improvement of procedures and processes with focus on increasing efficiency, improving quality and client satisfaction, and reducing risk
• Reporting and communicating frequently with Director of Customer Education to provide objective summary reports regarding needs of customers and presenting inventive solutions for meeting those needs while aligning to business goals
• Meet or exceed utilization and customer satisfaction goals

Skills & Requirements

• Experience in a fast-paced training environment, with expertise that includes both technical and education subject matter
• Experience training in a K-12 environment, with knowledge of standard K-12 processes and strategies
• In-depth understanding of one or more PowerSchool products, with proficiency in classroom functionality and PowerSchool Learning and Class Pages strongly preferred
• Experience with Adult Learners, including the ability to understand and apply strategies necessary for meeting and adjusting to varied skill levels
• BA or BS, preferably in the field of Education
• Superior training skills, including exceptional communication and presentation ability
• Strong coaching skills, including the ability to mentor new and existing trainers
• Demonstrated success with customer satisfaction in a service capacity
• Up to 75% travel required, based on seasonal client needs

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