Systems Training Specialist - Sacramento, CA

ESSENTIAL RESPONSIBILITIES OF SYSTEMS TRAINING SPECIALIST

• Plans, develops, coordinates, and facilitates various user training for corporate-wide IT application systems. Works directly with trainees to gain cooperation and accomplish goals set forth during phases of planning, scheduling, testing and implementation of training modules.
• Develops training curriculum, programs, and schedules, based on identified training needs and established corporate policies for new or existing application systems.
• Designs and develops technical education curriculum with delivery available in a variety of formats (such as: ILT, CBT, WebEx, Word, PowerPoint) to facilitate maximum knowledge transfer.
• Selects appropriate instructional procedures or methods, i.e. individual or group training; group presentations, demonstrations, or simulation exercises; chooses alternative procedures, when required.
• Continually reviews and analyzes processes, procedures and projects to recommend and implement process improvement.
• Organizes and develops training manuals, reference materials, etc. as directed.
• Tests and evaluates software changes and upgrades to internally developed applications as well as external applications.  
• Develops and maintains broad understanding of corporate supported applications.
• Plans and conducts training events utilizing the existing resources in the most cost effective manner.
• Tests trainees to measure progress and to evaluate effectiveness of training. Records training attendance and results in corporate approved tracking system.
• Recommends employees for participation in training and refresher courses.
• Plans and conducts User Group Meetings to be held as required at corporate or regional locations.
• Provides on-site support as required for new application implementation or new company startup.
• Works with outside vendors and internal stakeholders to assists with system integration projects.

QUALIFICATIONS  

Education and Experience:

• High school diploma or GED required.
• Bachelor's degree preferred.
• Three years of experience in training development and delivery, including: content, classroom, and virtual/web based; curriculum development and delivery; train-the-trainer programs; conducting  training needs analyses and evaluating audiences.
• Valid driver’s license required.

IDEAL CANDIDATE – The qualifications listed are typical of the knowledge, skills, and abilities of successful employees within this classification.

Knowledge of:

• Develop courses in e-learning tools like UPK, Captivate, Articulate Storyline 1 / 2, or similar
• Experience developing and delivering training for JDE or similar ERP software platforms
• Technical and professional principles, practices, laws, applications and programs in information technology.
• Business procedures and processes as well as corporate supported applications.
• Current developments and trends in information technology training.
• Computer programs, including expert knowledge of Microsoft Office suite, JDE applications, and others.

Skill and / or Ability to:

• Promote the WASTE ZERO philosophy by making the best and highest use of all resources.
• Define issues and focus on achieving workable solutions; generate innovative ideas to develop or improve existing systems.
• Develop training curriculum and technical documentation.
• Demonstrate ability to use computers and technology capabilities.
• Demonstrate strong proficiency and knowledge of information technology as well as company business.
• Communicate well both verbally and in writing; listen to and understand various viewpoints; share relevant information timely; provide constructive feedback; maintain professionalism.
• Present ideas effectively to individuals or groups and deliver presentations suited to the characteristics and needs of the audience.
• Effectively and productively engage with others and establish trust, credibility, and confidence.
• Promote collaboration and assist others with their initiatives and efforts.
• Consistently build and share knowledge and expertise about current job through reading, new experiences, and exposure to new ideas.
• Listen to and build customer relationships; increase customer satisfaction and ensure commitments are met.

SUPPLEMENTAL INFORMATION
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

This position requires regular travel within California, Oregon, Washington and Nevada.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, or work conditions associated with the job.

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