COUNTY OF SACRAMENTO 
DEPARTMENT OF PERSONNEL SERVICES 
INVITES APPLICATIONS FOR:

Child Support Program Manager

http://agency.governmentjobs.com/sacramento/job_bulletin.cfm?JobID=1260945 - see Child Support Program Manager Supplemental Questionnaire at the end of the bulletin.

Exam No: 27997-15-O

Closing Date: October 30, 2015

SALARY RANGE

$43.14 - $47.56 Hour   $7,506.36 - $8,275.44 Monthly   $90,076.32 - $99,305.28 Annually

POSITION INFORMATIONThere is an additional 3.35% Management Differential which is added to the posted salary for this class. 

EMAIL NOTIFICATION ONLY: Effective September 1, 2015, all exam correspondence/notifications will be sent by email only. Please make sure your email address is current on your GovernmentJobs.com profile. 

CAUTION: You will not receive important exam correspondence if you do not provide a valid, current email address. 

The Child Support Program Manager, under general direction, directs and manages staff responsible for performing child support tasks involving establishment, collection, and distribution of child support and medical support within the Sacramento County Department of Child Support Services. 

NOTE: This classification and salary are awaiting approval by the Board of Supervisors. The eligible list will be established upon Board approval.

EXAMPLES OF KNOWLEDGE AND ABILITIESKnowledge of 

• Principles and practices of management and organizational theory, including planning, organizational design, business finance, business development, project management, and organizational effectiveness 
  
• Principles and practices of supervision, discipline, leadership, mentoring, and training 
  
• Applicable federal, state, and local laws, codes, and regulations 
  
• Operational characteristics, services, and activities of assigned programs and functions 
  
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment 
  
• Specific procedures, rules, laws, and methodologies pertaining to child support services operations 
  
• Basic budget preparation and control 
  
• Techniques of interviewing and investigation to obtain information for child support cases 
  
• Methods of automated and archival debt collection 
  
• Resources available to locate individuals 
  
• Court procedures 
  
• Techniques of identifying and presenting evidence in court regarding child support cases 
  
• Services of legal process 
  
• English grammar, punctuation, spelling, and usage

Ability to 

• Select, supervise, train, and evaluate staff 
  
• Plan, coordinate, assign, and review the work of subordinate staff 
  
• Investigate and resolve disciplinary issues 
  
• Work independently, prioritize work, coordinate activities and meet critical deadlines 
  
• Develop, monitor and interpret budgets and other financial documents 
  
• Plan, manage, and complete complex work assignments 
  
• Develop and maintain cooperative, effective working relationships with others 
  
• Communicate clearly and concisely, both verbally and in writing 
  
• Interpret and apply applicable federal, state, and local laws, codes, and regulations 
  
• Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met 
  
• Interpret and summarize a variety of data and information 
  
• Exercise discretion and maintain confidentiality of information 
  
• Prepare and analyze financial and statistical data 
  
• Keep accurate notes and records of activities 
  
• Read and understand legal codes and cases 
  
• Gather, assemble, analyze, and evaluate facts and evidence 
  
• Obtain personal, financial, and other sensitive information through interviews 
  
• Evaluate situations and people accurately and adopt effective courses of action 
  
• Testify in court in a direct, clear, and concise manner

EMPLOYMENT QUALIFICATIONSMinimum Qualifications 

Either: 1. One year of full-time, paid experience performing duties equivalent to the County of Sacramento class of Child Support Program Planner. 
OR
2. Two years of full-time, paid experience in a county child support program including full supervisory duties responsibilities for one or more work units such as case establishment, case initiation, public services, enforcement, or support services. 
OR
3. Two years of full-time, paid supervisory experience in one of the following areas: criminal justice (such as law enforcement, legal office, or court of law), health and human services, or collections. 

Note: For patterns 2 or 3, a Bachelor's degree from an accredited college or university may substitute for one year of the required experience. 

Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. 

General Qualifications 

Criminal History/Background Check: 
The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. 

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. 

Driver's License: 
A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. 

Working Conditions: 
Some positions in this class require the incumbent to: 

• Work outside of normal business hours. 
  
• Travel within the state for business or training needs.

Probationary Period 

The probationary period for this classification is six (6) months.

APPLICATION AND TESTING INFORMATIONAPPLICATION

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit a County of Sacramento employment application online, in person, or by mail, by5:00 PM on the final filing date of October 30, 2015. Click here to apply on-line 

County of Sacramento 
Department of Personnel Services 
Employment Services Division 
700 H Street, Room 4667 
Sacramento, CA 95814 
Phone 916-874-5593; 7-1-1 California Relay Service 
Inter-Office Mail Code: 09-4667 
www.SacCountyJobs.net 

• Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the final filing date. Employment Services is not responsible for the untimely delivery of materials submitted via online application, U.S./specialized mail, or County interoffice mail. Postmarks will not be accepted. 
  
• Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the final filing date. 
  
• Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the final filing date. 
  
• Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. 
  
• A resume may be included with your application, however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE

Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions" or attached to the paper job application. Please be descriptive in your response. 

Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. 

• Supplemental Questionnaires must be submitted by 5:00 p.m. on the final filing date. Employment Services is not responsible for the untimely delivery of materials submitted via online application, U.S./specialized mail, or County interoffice mail. Postmarks will not be accepted. 
  
• The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. 
  
• Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. 
  
• If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. 
  
• Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. 
  
• If you have no experience, write "no experience" for the appropriate question. 
  
• For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannotbe made once your application packet has been submitted. 
  
• If the Supplemental Questionnaire is used in the Formula Rate or Credentials Screening Panel exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.

FORMULA RATE EXAMINATION (Weighted 100%)

All candidates meeting the minimum qualifications by the final filing date will have their Supplemental Questionnaire scored in the Formula Rate Examination. 

This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. 

All candidates competing in the testing process will receive written notice of their examination results by email. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.

FREQUENTLY ASKED QUESTIONS

Click here for Frequently Asked Questions (FAQ's)

For information regarding County jobs: 

• www.saccountyjobs.net 
  
• Call 916-874-5627 and you will be provided with a recorded message, accessible 24 hours a day. 
  
• Applications are available at the Employment Services Division Office, however we encourage all applicants to apply on-line.

NOTE: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Contact Phone: (916) 874-5593	Department: Personnel Services
Class Number/Title:  27997/Child Support Program Manager	Closing Date: October 30, 2015