Senior Instructional Designer - United Healthcare - Sacramento, CA

06 Dec 2015 9:48 PM | Anonymous

Senior Instructional Designer - Sacramento, CA 

 

Position Description

This position is for a Sr. Instructional Designer supporting Optum 360 Center of Excellence operations. This position owns the end to end design and maintenance of learning programs required to support the back-end revenue cycle. Performs organizational needs analyses for all businesses within Optum 360 and works very closely with key business contacts including operations, legal and compliance to ensure all modules are current and in line with business need.  Collaborates with Training resources to ensure the appropriate programs, courses, and measurements are in place.  Translates analyses into workable, engaging, and interactive learning modules for classroom, web, and computer based delivery.

 

Performs Quality Auditing (QA) and peer reviews of design projects. Mentors, coaches, and provides guidance to existing, new, and junior members of design team. Conducts Train the Trainer sessions on newly created content and programs for the delivery staff.

 

This position will initially focus on the design of new hire role based employee onboarding curriculum, as well as system work books in a primarily instructor-led training environment.

 

Primary Responsibilities:    

     

Instructional Design and Development

  • Follows industry standard design process model(s) for assigned projects    
  • Anticipates customer needs and proactively develop solutions to meet them    
  • Perform medium to large sized needs and audience analyses with segment teams supported    
  • Develop learning assessments / quizzes / proficiency tests / knowledge checks for use before or during training delivery and tools/resources for evaluating/measuring post-training learning effectiveness (e.g., scenarios, case studies, knowledge checks, assessments, performance exams, surveys, focus groups, etc.)    
  • Proficiently works with Articulate, Storyline, Captivate, Illustrator, or other similar tools to design, develop and deploy engaging learning events    
  • Mentors, coaches, and provides guidance to other, junior members of design team     
  • Manage internal Quality Assurance review process    

 

Project Management

  • Manage end to end life-cycle of medium and large sized projects    
  • Run projects concurrently affecting multiple Transactions business units    
  • Develop, document, and communicate project plans for assigned projects (e.g., in-scope/out-of scope elements, time frames, resources, roles/responsibilities, priorities, feasibility analyses, risks/assumptions)    
  • Continuously engage/collaborate with appropriate stakeholders and SMEs needed to identify business needs, performance goals and gaps, business issues (e.g., quality data, production data), specific knowledge, skills, behaviors needed to achieve desired performance levels    

     

Facilitation/Delivery of Training Programs  - Estimated up to 20%



 

Requirements

To be considered for this position, applicants need to meet the qualifications listed in this posting.

Required Qualifications:

  • Undergraduate Degree or comparable experience
  • 3+ years of Instructional Design experience including instructor-led training in a corporate environment for the classroom and via WebEx, designing user guides, participant / facilitator guides, and job aids, and designing computer-based training using Articulate, Captivate, Flash, or similar authoring tool
  • Proven track record of utilizing adult learning principles to design effective, engaging and innovative learning solutions such as ADDIE or Leaving ADDIE for SAM
  • Experience in leading large-scale development of curriculum, including classroom, webinar, and computer based training modules
  • Ability to deal with Ambiguity (write content on topics you are not the expert, leverage development and escalation process(s), SMEs, process documents etc. for content and media)
  • Proven record of using automation and technology to improve efficiency and lower costs
  • Proven record of excellent time management, organizational, prioritization skills, and demonstrated Agility (ability to manage multiple/competing priorities & wear multiple hats) 
  • Dynamic verbal and non-verbal communicator, create and maintain a collaborative work environment with critical business partners, ability to garner the buy in of multiple areas
  • Position will preferably be located in Sacramento, CA, but a telecommuter may also be considered.

Preferred Qualifications:

  • Captivate, Storyline, On24, and/or Zabrazapps experience
  • Revenue cycle experience is a plus
  • Training Certification (CPLP, etc) Advanced degree in Instructional Design Technology or related field
  • Prior management of Systems Training Design and Re-Design projects
  • Experience with Learning Management Systems desired
  • Experience creating processes, guidelines, and procedures for training organizations
  • Process mapping / documentation experience
  • Prior experience supporting healthcare, claims, insurance, and/or medical billing organizations

 

 

Health care isn't just changing. It's growing more complex every day. ICD10 replaces ICD9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and health care organizations continue to adapt, and we are a vital part of their evolution. And that's what fueled these exciting new opportunities.

Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide.

If you're looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

 

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: industrial design, technology, Sacramento, CA, California

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