Description

In August 2015, the Genentech Site Services organization embarked on a Training Assessment, which provided it with critical information on the current training processes and structures across Site Services and a recommended future state operating model and accompanying transformation roadmap. Leadership is committed to transforming the Training Program and has launched the Training Transformation Initiative to achieve this by January 2018. Upon completion, this initiative will build a centralized training organization with touch points in each department, implement a single comprehensive Site Services training process, and create a single point of accountability for training across Site Services.

The very first step in launching this transformation is hiring a Training Manager, who will lead the initiative and the future training organization. This role will be instrumental in shaping, leading and managing how training is developed, delivered and evaluated across Site Services. The Site Services Training Manager is responsible for managing the strategy, planning, budgeting, project intake/prioritization, content development, delivery and measurement of training that is managed through the Site Services organization. This role is accountable for timely and measurable compliance and efficient and strategic use of Genentech and external training resources, resulting in a positive and consistent learner experience for Genentech employees and contractors. The Training Manager is charged with bringing continuous improvement to the training organization and team by aligning with Genentech best practices, industry trends, and seizing identified improvement opportunities.

We are looking for someone with an extensive professional training background, experience setting up organizations and driving change, and the ability to partner with Site Services departments and across Genentech. The Training Manager will be required to have a unique blend of skills and abilities. This individual will need to be able to flex between setting strategy and vision, managing a team of others responsible for executing critical work, and involving themselves in some heavy lifting of key training activities, especially as the training organization is being established.

Responsibilities:

• Define and shape the strategic vision and mission of the Site Services Training Team and drive and manage day-to-day operational activities; will be critical to closely lead and manage this as training resources are joining the newly established centralized training organization
• Define strategic direction of team, define the training workload, and augment capabilities and/or capacity based on need
• Develop an annual training planning and budget for Site Services Training 
• Define learning approaches, tools and curriculum delivery strategy (utilizing prior experience, best practices, and training peers at Genentech); will impact Site Services employees, Genentech Employees taking courses offered broadly by Site Services, and vendors
• Define process improvement opportunities and the detailed approach to implementation (utilizing the month to month implementation plan developed during the planning phase)
• Prioritize training outputs and resourcing; impacts Site Services Training team and Site Services employees and vendors
• Drive the effective and efficient development and delivery of Site Services training across all audiences and ensure assessment, evaluation and sustainment methods and content
• Define and implement an engagement strategy for training vendors to include vendor selection and delivery quality
• Provide regular status updates to Site Services Leadership, project teams, and stakeholders, summarizing progress and issues into key points and required actions
• Partner with Site Services departments and build meaningful relationships with key stakeholders and SMEs to uncover learning & development needs
• Represent Site Services with Roche and Genentech governing bodies, peer internal Genentech organizations, enterprise-wide projects, and external associations as it relates to training (including representing Site Services
• Develop targets and metrics to measure the success of Site Services training programs.
• Continuously measure the effectiveness of existing training methodologies and define future training roadmap and projects based on learning and development trends and best practices

Who You Are

Knowledge:

• Learning strategies, tools and delivery methods
• Instructional design process
• Regulated environments, compliance requirements, audit process and implications; understanding of GMP environment preferred
• Learning management systems

Skills:

• Experience as a learning professional, comfortable leading learning strategies, development of support tools, training content and use of Learning Management System
• Broad thinking and perspective on current learning and development trends / best practices; must be a continuous learner who stays abreast of training trends and best practices
• Proven ability to build a team, collaborate with and influence partners, peers, leaders, executives, and other stakeholders in developing solutions which meet the needs of the business
• Strong organizational and political savvy, especially when it comes to influencing without authority
• Must be strong program manager with organization and time management skills; able to manage multiple projects/tasks simultaneously
• Innovative and proactive problem-solving skills with strong business acumen, and the ability to exercise integrity and sound judgment
• Strong foundation in problem solving, analytics and project management principles and tools
• Strategic thinking capability, and ability to flex between both strategic and tactical work as needed, from planning and forecasting through to driving results with implementation and execution
• Strong communications skills; superior editing, writing, and critical reasoning skills and ability to influence stakeholders, including leaders
• Ability to interpret multiple standards and apply to department activitie and training needs
• Ability to interpret and evaluate training data and summarize results; ability to seek out new forms of analysis for the training program
• Exceptional customer service skills and ability to follow through to resolve customer issues
• Experience leading organizational change; familiar with key considerations needed to transform an organization, including aligning stakeholders, assessing impacts and closely managing change and communications

Abilities:

• Manage multiple projects and competing priorities simultaneously
• Form and develop new team and process
• Inspire and motivate a team
• Build relationships across Site Services departments, and with additional governing bodies (COE, Shared Services Center)
• Communicate throughout the organization
• Manage outcomes using measurement
• Collaborate across departments and levels
• Balance the need to understand the details and data, while maintaining a strategic mindset
• Passion for training, learning, and enabling individuals and groups to develop to their potential

Experience

• 10 or more years of experience managing a team of 5 - 10 people
• 10 – 12 years of learning strategy, management and development
• Five or more years planning, budgeting and forecasting
• Five or more years of workload management and prioritization
• Five or more years of project management
• Possess previous training experience in a Life Sciences, Pharma or Healthcare environment

Education

A Bachelor’s degree is required, and an MBA or Master’s is desired.

A Job with Benefits Beyond the Benefits

No matter who you are or what role you play, you’ll help change the face of medicine and make a real difference in the lives of people facing the most challenging medical conditions. Plus, you’ll thrive in our one-of-a-kind culture, where diversity is celebrated, employees are valued for their contributions and we all serve as advocates for change who continually find ways to do things better.

The next step is yours. To apply today, click on the "Apply" button below.

Genentech, a member of the Roche Group, has multiple medicines on the market for cancer and other serious illnesses.

Genentech is an Equal Opportunity Employer: Minorities/Women/Disability/Veteran