Job Summary:
The EMR and Training Specialist is responsible for the development and implementation of a variety of training and education programs for both clinical and non-clinical employees across Community Psychiatry.


Responsibilities:
-Develop, design, and implement training programs for new and current employees including job content, technology, and customer service
-Prepare and distribute training aids such as instructional material, handouts, evaluation forms, and visual aids; sets up audiovisual equipment and make presentations
-Collaborate with management to perform ongoing needs assessment, session planning, objective writing, learning delivery, and evaluation of training programs
-Maintain records of training activities and employee progress and monitor effectiveness of programs
-Consult with Subject Matter Experts when necessary to develop work process and system solutions
-Assist with Electronic Medical Record (EMR) system development and testing of EMR
-Capture new software and hardware requirements for EMR system from end user feedback and communicate those to management
-Develop and maintain a deep technical knowledge of the business solutions
-Diagnose, identify, isolate and analyze problems, documenting them in incident tickets and routing to correct support teams when required
-Troubleshoot and resolve technical issues when onsite at locations to best of ability
-Provide EMR phone support to existing customer base when not traveling. Responsibilities include:
     >Research, resolve, and respond to complex questions received from end users
     >Proactively educate end users on why issue occurred and what steps to take in the future to avoid such issue(s).
     >Provide step by step verbal and/or written instructions to end users to ensure user satisfaction and productivity
     >Audit applications and systems to ensure accurate implementation of business requirements
     >Collaborate and cooperate with management on changes in policies and procedures; integrate such changes with training programs
     >Provide support and back-up to Senior Data Analyst

Qualifications:
-Exceptional verbal, written, interpersonal and presentation skills
-Ability to document training material and teach to clinical and non-clinical employees
-Strong customer service, problem solving, technology skills with strong writing and presentation skills 
-Prior experience with practice management software, preferably MediSoft
-Prior experience working in a medical front office position, preferably with Community Psychiatry
-Prior experience in Healthcare Administration or in the Administrative Office of Community Psychiatry
-Intermediate proficiency in the following technologies: MS Windows, MS Office
-Must have reliable transportation for required travel

Desired:
-Prior experience with Electronic Medical Records (EMR) software
-Associate’s or Bachelor’s degree