Education:

Bachelor's degree in Healthcare, IT or education strongly desired OR the equivalent combination of recent, relevant work experience and education.  Experience with clinical, EPIC or other healthcare applications desired.

Experience/Knowledge/Skills:

• Learning, training, information systems, project management and/or equivalent management experience, along with the use of tools and processes to support effective documentation and communication, as typically acquired in 3 to 6 years.
• Implementation experience as a lead, supervisor/manager in a training and/or technical environment in a clinical workflows.
• Must understand A.D.D.I.E. and learning objectives.
• Knowledge/experience within a learning team.
• Experience managing contractors as well as FTE’s.
• Transformation experience. 
• Experience in successfully leading teams and implementing and supporting business and/or clinical applications that require coordination of resource, budget development, and project planning.
• Demonstrated technical and business experience.
• Consulting with vendor, clients and management. 
• Strong problem and issue resolution experience.
• Expert at specifying user requirements. 
•  In-depth knowledge of industry standards to support business requirements.
• Knowledge of healthcare operations and structure, general requirements in an integrated delivery system, and use of information system applications in the practicing healthcare environment.
• In-depth of knowledge of life cycle of application environments.
• Mastery of assigned application(s) and broad understanding of integrated systems. 
• Thorough understanding of hospital inpatient, clinic outpatient operations, and/or financial software along with understanding the technical environment of product lines for which they are responsible.
• Leadership skills.
• Ability to be involved in multiple projects at the same time.
• Excellent organization skills and ability to prioritize multiple activities and objectives in a rapidly changing environment, and deliver quality service.
• Work closely with healthcare application users, vendors, and technical professionals.
• Committed to providing exceptional customer service and responding to user needs in a prompt, courteous manner.
• Strong analytical and critical thinking skills.
• Exceptional written, verbal and presentation skills with the ability to communicate complex technical issues in terms clearly understood by technical and non-technical audiences.
• Influence others without direct lines of authority.
• Strong collaboration and consulting skills.
• Self motivated, self-directed and independent thinking as well as an effective team player.
• Ability to take the most highly complex problems, requirements, or strategies; research solutions and take from concept to implementation for desired outcomes.