Manager, Training - Rancho Cordova, CA

 Overview:

The Training Manager will oversee all the development and delivery of all South Carolina Member Contact Center personnel training and will be responsible for ensuring that all personnel remain fully trained on all current policies and procedures. Employment is contingent upon contract award.

Responsibilities:

• Oversee all the development and delivery of all South Carolina DHHS Contract Center personnel training
• Interact with supervisors, managers, and the state to develop targeted training that will support project staff and state users of the SC DHHS state system
•  training and deliver train-the-trainer sessions for state staff
• Ensure that MAXIMUS training is in compliance with all applicable requirements of the contract, state, and federal regulations, and the terms and conditions of the RFP and proposal as related to training functions
• Establish and maintain a productive relationship with the state and the state's representatives to ensure the flow of information on a regular and ongoing basis
• Ensure that all project personnel are provided with updated knowledge on all policies and procedures and all of the South Carolina Medicaid programs
• Review weekly and monthly project status reports provided to the state
• Provide guidance and oversight to projects developing training plans and curricula to maintain robust training programs meeting all necessary compliance standards
• Manage multiple learning projects, including determining level-of-effort, timeliness, and resource allocations, and implement new training projects
• Serve as member of a collaborative management team, and conduct regular management review meetings
• Raise and address training issues, suggestions and complaints
• Travel to project locations as needed
• Perform other duties as required by the Operations Manager

 

The Ideal Candidate will Possess the Following Additional Education and Experience:

• Bachelor's degree from an accredited college or university required; Preferred field of study in Health or Social Services, or another relevant field of study
• Three (3) or more years of current Medicaid policy and training experience required
• Strong collaboration skills and ability to take initiative and work as a team leader and as a member of a team
• Exceptional facilitation skills, and the ability to stand and deliver training as well as coordinate outside resources
• Excellent organizational, interpersonal, written and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many complex tasks concurrently.
• Strong relationship management skills with the ability to relate to people at all levels of the organization
• Ability to work independently and to interact successfully with project staff
• Familiarity with South Carolina Medicaid populations and programs are preferred

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