Area Operations Trainer (Field) - Roseville, CA

 

TO APPLY: Please copy and paste the link (http://goo.gl/6Oyjnr) into your browser. You will be asked to complete our online application and you will have the opportunity to upload your resume and cover letter.

Always Best Care Senior Services, (www.alwaysbestcare.com), founded in 1996 by Michael Newman, is based on the belief that having the right people for the right level of care means peace of mind for the client and family. Always Best Care Senior Services has assisted over 25,000 seniors, representing a wide range of illnesses and personal needs. This has established the company as one of the premier providers of in-home care, assisted living placement assistance, and skilled home health care. Franchise opportunities are available to individuals interested in leveraging the company’s clear strategy and proven track record for delivering affordable, dependable service to area seniors.

SUMMARY:
The selected candidate for this position is responsible for ensuring on-going business planning, sales and system support for certain Always Best Care Franchise owners with home health care best business practices and optimal outcomes. Training and coaching will be done through regularly scheduled conference calls and in field training. The Area Operations Trainer is responsible for implementation and execution of the franchise support and operations program in the field. Additionally, the Area Operations Trainer is responsible for working with Franchise Partners, Area Representatives, and the field support office team members to maintain sales and operational excellence in each of the independently owned and operated offices targeted. The ultimate goal is to enable the full development of growth potential throughout the targeted franchises.

This position is also responsible for the operational coaching and training of multiple business lines such as, but not limited to, Private Duty Home Care, Home Health Skilled Care, Home Health Medicare and Assisted Living Placement.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

• Coaches franchise owners to reach strategic business goals and initiatives for in home care, skilled care and assisted living placement agencies.
• Coaches each target franchise partner to grow top line revenue and gain market share within each available territory; Obtains all company services and products and demonstrates the ability to train franchise partners to this knowledge; Coaches management strategies, time management, referral marketing, operations and financial best practices.
• Coaches franchise owners who managed staffing requirements for both internal staff and client to caregiver ratios; achieve high client/patient satisfaction and outcomes for senior care.
• Coaches to provide on-going training and coaching to Franchise Partners, including regular field visits and schedule coaching calls, and team conference calls; Provides assistance with messaging, overcoming objections, client and care team recruitment and retention, and account management.
• Supports quality assurance for all assigned franchise owners, with focus on in-takes, care plans, care team training, data entry, lead management, and report generation.
• Thorough understanding of company assisted living agreements, preferred provider agreements, strategic alliances and business development opportunities in order to encourage franchise owners participation.
• Thorough understanding of all company marketing programs in order to encourage franchise owners support.
• Demonstrates leadership qualities, competitive spirit, and willingness to take additional responsibilities and assignments.
• Regular, predictable attendance is required.
• Ability to get along and work effectively with others.

EDUCATION and/or EXPERIENCE:
Five to seven years directly related operational experience with home care.
Bachelor’s degree (B.A.) from a four-year college or university.
Ability to travel 60% of the time.

COMPENSATION: We offer competitive pay and benefits. Medical, Dental and Vision plan options for full- and part-time employees and family. Generous and separate Paid Time Off (PTO) and Sick Leave
Incentive Program.

The selected candidate shall consistently demonstrate behaviors consistent with the vision, mission and guiding principles in support with Always Best Care.

TO APPLY: Please copy and paste the link (http://goo.gl/6Oyjnr) into your browser. You will be asked to complete our online application and you will have the opportunity to upload your resume and cover letter.

Always Best Care is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Job Type: Full-time

Required experience:

• Operational: 5 years

Required education:

• Bachelor's

 

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