ATD Sacramento - Senior Learning and Development Specialist - SMUD

Senior Learning and Development Specialist - SMUD - Sacramento, CA

14 Jun 2016 10:16 PM | Anonymous

Senior Learning and Development Specialist - Sacramento, CA


Position Type	Regular - Full Time
No. of Openings	1
Base Salary Annual Low	$94,668
Base Salary Annual High	$118,248
Eligibility List	Yes
Selection Process	Hiring Interview Initial Review Qualifications Interview Exam
Purpose	The Purchasing Warehouse and Fleet workgroup is charged with developing presenting and facilitating a wide range of technical training to meet the needs of our diverse internal customer workgroups. The Sr. Learning and Development Specialist is the lead position responsible for ensuring that these training needs are met. In addition to personally developing and presenting hands-on training for field and craft employees, this position acts as a subject matter expert and consultant performing professional delivery of effective learning and development programs and services; plans, designs, develops, coordinates and delivers training to engage, develop, and retain a highly skilled, competent and motivated workforce. Acts as a consultant resource in a relevant professional discipline; works independently on projects of moderate to significant complexity; exercises independent judgment and discretion within established broad guidelines This position will lead strategy development for technical training across Workforce Enterprise Services and must find a balance between meeting customer needs and desires while meeting regulatory requirements and SMUD’s internal business objectives. Workforce Enterprise Services includes; Fleet, Warehouse, Facilities, Environmental, Security, Safety, and Imaging/Printing operational business units. This position will report to the Manager of Fleet Operations.
Major Duties & Responsibilities	Leads and manages development of a wide array of learning and development programs, projects, services and systems that support and advance SMUD’s business strategies, and meet identified learning and development needs; coordinates efforts and resources across SMUD.　　 Manages and delivers technical training and career development programs and services to include but not limited to individual employee, team, and peer career coaching services and training; career program management (e.g., peer career program); also provides professional employee testing and assessment services, and develops and delivers career development tools. Designs, develops, promotes and delivers internal online learning and development programs. Performs technical requirements analysis, designs and delivers multi-media trainings. Coordinates closely with business unit representatives, end-users and the learning and development community to craft cost effective solutions for training, performance support, social collaboration and professional learning needs. Incorporates a variety of Learning methodologies, including synchronous, asynchronous learning, social and other types of informal learning (e.g., self-study tools, etc.). Uses a variety of software tools for training development and delivery. Manages external training programs and vendor relationships; Evaluates the need for contracted vendor led training programs and vendor services on a cost-benefit basis; Develops and evaluates requests for proposal (RFP’s), helps select vendors, coordinates and manages work, develops and tracks budgets, analyzes variances, and resolves any contractor related issues to ensure successful program/service delivery; May also work directly with vendors to jointly develop and/or deliver course content. Partners and provides consultation to SMUD management teams, business unit representatives and other subject matter experts to assist in evaluating and determining short and long-term learning and development needs based on analyses of business requirements, considering both internal organizational factors and external environmental conditions. Leads in conducting business and employee performance analysis as an internal subject matter expert by working with managers, supervisors and employees to determine performance needs, competencies and KSA (knowledge, skill and ability) gaps; Proactively identifies skill-related risks to the business and employee performance; Performs root-cause analysis of identified items and designs and delivers learning and development strategies to close gaps. Develops and monitors metrics and measures to evaluate the quality, cost and impact of learning and development programs and services; Identifies improvement opportunities and makes timely adjustments to optimize service quality and overall costs. Stays current in profession through maintaining professional memberships, relationships, online education and research, peer networking, and by participating in professional educational and association conferences, seminars, courses and other events. Performs related duties as assigned.
Minimum Qualifications	EDUCATION: High school diploma or equivalent BA/BS degree in Adult Education, Public or Business Administration, Psychology or a related field, or equivalent combination of education and experience is highly desirable. Successful completion of a formal apprenticeship program or equivalent can be substituted for a BA/BS degree in operations business groups. EXPERIENCE: Five(5) or more years of progressively responsible relevant work experience in the planning, design, development and delivery of training programs, needs assessment, instructional design, participation in skill benchmarking processes, and evaluation and measurement. KNOWLEDGE OF: Instructional design methods; best practices in employee development and training techniques; procedures and practices for monitoring and managing projects; concepts and systems related to adult learning and trends in development training programs; applicable laws, codes and regulations governing training and development systems, trends and best-practices related to employee coaching and employee/management development and training techniques; business and employee performance improvement methods; Human Performance Improvement (HPI) gap analysis concepts and techniques , principles and practices for contract management; concepts for cost control and project scheduling; modern office practices and procedures; safety practices and procedures typical in an business environment; standard operating procedures for modern office equipment including a computer and applicable software; and English grammar, punctuation and vocabulary standards. SKILL TO: Manage multiple projects and planning processes of moderate complexity; analyze complex issues and develop/implement resolution alternatives; develop business documents such as an opportunity assessment, business case, strategic plan, implementation plan, business requirements for a project; Clearly and concisely articulate a vision, goals, strategies, and tactics; Conduct basic research and analyze the results; Interpret trends and leverage data and distill the most important information; communicate with high effectiveness, orally, including speaking, listening and writing; work independently and in group settings to identify and prioritize initiatives establish and maintain effective working relationships internally/externally.
Desirable Qualifications	A MA/MS/M.Ed. degree in Adult Education, Public or Business Administration, Psychology or a related field Process or project management training; leadership and mentoring; programs development and delivery; 360 degree feedback tool administration; learning management systems applications; e-learning training design and delivery (e.g., web based or online tools). Certification in the following is highly desirable: MBTI (Myers-Briggs Type Indicator), EQ (emotional intelligence); career and development related testing and assessment certification (Level B&C personality and career tests); instructional design certification. Other certifications in ASTD (e.g., Certified Professional in Learning and Development -"CPLP") and SHRM certifications, as related to learning and development, are also desirable. Five + years of progressively responsible and relevant work experience in a craft or trade environment. Journey level experience in Facilities maintenance or support is highly desirable. Utility Industry Experience.

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