Director of Training - Oakland/San Francisco Bay Area, CA 

Position Summary

In partnership with the Vice President of Training and Innovation, The Director of Training is responsible for directing and overseeing the Upstream USA’s comprehensive training strategy and program including developing training objectives, curriculum, content, supplemental materials, strategies, policies and programs. This position will also hire, train, and evaluate Upstream’s portfolio of training talent.  In addition to working closely with stakeholders to facilitate the planning and delivery of the program, the Director of Training is also responsible for the overall project implementation and management. To further Upstream’s mission, the Director will need to apply advanced consultative skills and deep learning expertise to maintain and strengthen Upstream USA’s world class, immersive training experience.

Essential Responsibilities and Tasks

 

The Director of Training will work closely with the Vice President of Training and Innovation to:

·        Implement and evaluate Upstream USA’s comprehensive training program including:

§  Designing and facilitating training for a broad cross-section of staff including health center staff, managers, educators and licensed providers;

§  Developing effective learning content and programs by leveraging effective adult-learning principles and technology;

§  Creating customized learning experiences for each of Upstream’s unique clients, utilizing work flow observations, pre-training assessments, and feedback;

§  Measure the effectiveness of the training program through testing, feedback assessments, personal observation, and evaluation of results reporting for training attendees.

§  Collaborating with Upstream training team to individualize curriculum and training plans based on analysis and needs assessment

§  Collaborating with team members to identify, contribute and recommend new ideas or methods for enhancing curriculum. Provide VP of Training with updates on all issues regarding quality and content

§  Participate in planning and preparation of materials for Upstream trainings as needed

·        Create and update all training materials including curriculum, activities, slide decks, participant materials, and survey systems.

·        Grow and manage a talented training team, including hiring, training, evaluating, and  motivating. Ensure that appropriate subject knowledge and skills are developed within each individual, including:

§  Developing a training plan for on-boarding new Upstream trainers;

§  Developing a train-the-trainer curriculum and job aids;

§  Coaching and guiding training teams on use of training methods and techniques;

§  Providing performance feedback;

§  Creating  job aides and performance evaluation tools to assist with job performance; and

§  Maintaining and expanding existing training manuals and materials; Research, purchase and maintain up-to-date training materials as needed.

·        Work closely with Quality Improvement Officers to plan and facilitate pre- and-post training needs assessment and plans.

·        Develop client resources and tools as part of Upstream’s intervention package. Develop other products and materials to support Upstream’s strategic objectives.

·        Manage projects within established scope, schedule, and budget while meeting and exceeding project management standards, including:

§  Developing and documenting high-level strategies for accomplishing specific project objectives;

§  Maintaining routine communications with VP of Training concerning all aspects of the project;

§  Identifying and helping determine the resources needed on potential projects;

§  Developing a detailed schedule for the project ;

§  Coordinating and directing the staff assigned to the project;

§  Coaching, counseling, and mentoring project team members;

§  Tracking all project costs to budget and project progress to schedule, and preparing cost-to-completion reports;

§  Ensuring that deliverables are on time and on/under budget and meet  expectations; and

§  Performing other duties as required

Required Education, Experience, Knowledge, Skills and Ability

·        5-10 years training or teaching experience

·        Bachelor’s degree in related field

·        Personnel supervision experience

• Possesses excellent presentation skills; able to present articulately and confidently under all circumstances. Dynamic and engaging facilitator, who establishes rapport quickly with all levels of staff
• Working knowledge of the principles of learning, training methodologies, group dynamics and human behavior, and their successful application in the workplace environment. If skills gaps exist, should be a quick learner with the ability to pick up new skills and self-train when necessary
• Ability to effectively break-down complex information and theories in a manner that is clear and concise
• Comfort with the use technology to enhance the learning experience when appropriate
• Comfort with learner-driven training models, engages fluently with learners
• Committed to meeting training objectives
• Expertise in developing training curriculum that is sensitive to the provision of health care services to culturally and linguistically diverse populations.
• Able to utilize multimedia technology and authoring tools; desire to continuously learn new features of development tools and software.
• Utilize effective needs analysis, project management, course development, and evaluation skills.
• Strong organizational, time management, planning, analytical and problem solving skills.
• Works well independently and as a team member. Demonstrated ability to collaborate, communicate, influence and work effectively with diverse staff.
• Knowledge of Microsoft Office Suite (Outlook, Word, Excel, and Power Point), web conferencing, authoring tools such as Articulate Storyline, Photoshop, Audacity, and LMS management.
• Strong project management skills.
• Travel required.

Valued and Non-Essential Education, Experience, Knowledge, Skills and Ability

• Experience in the reproductive health care field.
• Understanding of the challenges of working in a health care environment, and able to effectively assist key staff through implementation of work flow changes within the health care service delivery model.
• Maintain job knowledge by attending workshops; reviewing professional publications; establishing professional networks and participating in professional societies.

Attributes

• Excellent verbal and written communication skills.
• Extremely well organized, detail-oriented and analytical.
• Confident and proactive self-starter who is skilled in taking initiative and working well independently.
• Demonstrates a high degree of adaptability, comfortable in establishing new direction, managing rapid change.
• Possesses excellent interpersonal skills. Builds and maintains positive, productive relationships with colleagues, consultants, vendors and clients.
• Excellent management skills in a national multi-location environment.
• Possesses a level of professionalism framed by a service-oriented and flexible approach; solid work ethic and a team player attitude.
• Ability to understand and communicate concepts quickly and accurately.
• A master coach and mentor - fulfilled by helping others reach their full potential

How to Apply

Send cover letter and resume to sallinsearch@yahoo.comand please also CC hiring@upstream.org