Training Specialist (Call Center) - El Dorado Hills, CA

EnvisionRx, with a commitment to providing transparency and disclosure to the Pharmacy Benefit Management (PBM) marketplace, provides full service, integrated PBM services, including network-pharmacy claims processing, mail order, benefit design consultation, drug utilization review, formulary management, and other related services. If you are interested in becoming part of a team-oriented, fast-growing company we encourage you to consider a satisfying career at EnvisionRx.

The Training Specialist is responsible for analyzing training needs, developing curriculum and delivering training within the customer service helpdesk department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop, coordinate, schedule and deliver new hire and refresher training programs to individuals within the customer servicedepartment.
• Design and prepare job aids and resource materials for use upon completion of training.
• Partner with managers and supervisors to assess training needs and develop programs to match those needs
• Analyze course effectiveness, course impact, and relevant course data and update training as needed.
• Conduct train-the-trainer sessions for internal team members and/or vendors when required.
• Collect, compile, and report results of participant evaluations, attendance, and other relevant training data. Share course effectiveness and impact data on a regular basis
• Maintain working knowledge of helpdesk processes including staying up to date on handling calls and all procedures within the helpdesk.
• Update training files in various software packages as assigned.
• Test functionality ofonline learning modules when necessary.
• Lead and mentor staff to improve skillset and career potential
• Other duties as assigned

QUALIFICATIONS:

• High school diploma or GED required; Bachelor’s degree strongly preferred
• Minimum 1 to 3 years of experience in training capacity
• A knowledgeable individual with appropriate industry experience, preferably in the healthcare, insurance or PBM industry
• Medicare Part D knowledge preferred
• Strong data analysis and presentation skills
• Ability to exercise considerable judgment, maintain confidentiality, and act in a diplomatic manner
• A good educator who is trustworthy and willing to share information and serve as a mentor
• Ability to independently identify, research and resolve issues
• An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• Ability to work with peers in a team effort
• A well-organized and self-directed individual who is able to work with minimal amount of supervision
• Capability to efficiently complete tasks in a fast paced environment
• Ability to work extended hours, weekends, and holidays pursuant with industry demands
• Proficient in Microsoft Office and industry related software programs
• Willingness to travel

Pre-employment drug screening and background checks are required. The company offers a competitive salary and benefits package. EOE. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.

Job Type: Full-time

Salary: $0.00 /year

Required education:

• Bachelor's

Required experience:

• Training: 2 years

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