Summary:

The Site Services Learning & Development Program Manager is responsible for understanding the curriculum and learning plans of Site Services learners to ensure that learners receive appropriate training for their roles and development needs. This individual will be accountable for maintaining consistent branding and quality standards for all training content developed within Site Services. They will play a critical role in developing content, managing and delegating workload to Instructional Designers (external), as well as trainers and SMEs in each department on course development.

They will support the development and improvement of an effective and comprehensive centralized learning and development service model, relevant processes and programs for Site Services. They will partner with the Training Managerto ensure the Learning & Development team builds and maintains the appropriate level of knowledge and skill to perform at a world-class level.

They will harmonize all learning and development project and program components, and manage their interdependencies in order to realize specified benefits. They will focus on achieving the cost, schedule and performance objectives of the projects within the learning and development portfolio.

Responsibilities:

• Strategically manage curriculum and learning plans for Site Services learners
  • Work closely with department-specific partners and L&D Partners to validate and understand training needs and translate into learning and development deliverables
  • Establish and guide the selection, prioritization, balancing, and termination processes for L&D program components to ensure alignment with organizational strategy.
  • Develop training delivery method decision criteria (e.g. complexity of content, location/# of end-users, time to delivery),
  • Recommend strategic, engaging, & creative learning solutions that comprehensively consider company compliance, policies, processes, and global training requirements
  • Gain alignment on one standard for web-based training
  • Review and approve training delivery schedule
  • Aggregate exemptions and submit on an as needed basis
  • Communicate with other Genentech training organizations regarding Site Services training assigned to all employees and contractors
  • Work with team to ensure CHRIS accurately reflects the most up to date learning plans
• Manage evaluation strategy and approach
  • Determine and oversee evaluation strategy and approach, using the Kirkpatrick methodology for content, trainer, and SME evaluation
  • Gather and review monthly reporting data on content effectiveness and related actions, group feedback on courses and determine actions by course
  • Develop a training course and associated communication for managers on how to use the CHRIS self-service reporting functionality
• Oversee intake and assessment of new training requests
  • As the single point of contact for all training requests, conduct the performance analysis of need or opportunity to determine whether training is an appropriate response
  • Facilitate/Perform the task analysis of the business need that training will cover
  • Scope details of the need and assess the audience
  • Log the request in the intake tool for prioritization and planning
  • Manage resulting communication needs
• Manage training development workload for internal and external resources involved in content development
  • Coach and inspire Instructional Designers to utilize adult learning theory to create learning solutions which encourage an interactive, engaging, and thought provoking learning solution
  • Maintain a list of preapproved training development vendors and internal resources with areas of expertise and bandwidth
  • Communicate development requirements to instructional designers
  • Maintain relationship with instructional designers and collaborate with them on content development; ensure quality control of content
  • Build quality controls into learning and performance improvement recommendations to increase likelihood of learner / performer success
• Maintain development standards and quality
  • Create a training development style guide and branding requirements
  • Determine and document review and approval cycles for content
  • Create an internal development checklist to be utilized before sending content for review and approval
  • Review deliverables for adherence to instructional design principles and established templates and standards