Leadership Development Program Administrator - Sacramento, CA

Description

We are Sutter Physician Services (SPS) – the industry leader in providing patient access, revenue cycle, and accountable care solutions to health care provider and payer organizations.   Together, we are a team of experts passionate about improving the patient experience.  Each year, we manage nearly $2.5 billion in receivables and managed care services, support over 4.5 million patient access calls each year, and we are rapidly growing.   We take pride in our mission and believe in cultivating an environment that supports and values our greatest asset: talent.

Many of our employees have told us that part of what makes SPS a great place to work is the sense of purpose they get from supporting patient care, directly or on behalf of our clients.  In other words, they feel they “Do Work That Matters.”  Please take a moment to watch this short video which features some of our best employees expressing how they “Do Work That Matters.”

The Leadership Development Program Administrator has immediate oversight and primary administrative responsibilities of SPS’s Leadership Development Program - an established, yet evolving program which needs a high level of monitoring and measurement to ensure course offerings are timely, relevant, well-received by participants and impactful on operational outcomes.  All programs are developed in alignment with SPS Human Resources initiatives (e.g., Talent Management), inclusive of solutions offered through Sutter Health System programs and resources (e.g., Sutter Health University) and support SPS business principles, leadership characteristics and leadership competencies.  The Leadership Development Program Administrator will serve as course faculty, supporting and facilitating in-person and virtual learning solutions. The position requires schedule flexibility as program administration will encompass all SPS locations. Accountable for training program design, development, delivery, evaluation, maintenance, measurement and reporting. This role has significant influence on employee and client engagement and enablement. 

 

This position reports to the Director, SPS Learning Center.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability status. External hires must pass a background check/drug screen.

Qualifications

Minimum Requirements:

1. Bachelor's Degree in training, human resources, education, organizational development or similar field of study preferred, OR
2. A combined related experience of five plus years in the previously referenced disciplines
3. Three plus years’ experience building or supporting engaging, effective leadership development or similar corporate programs
4. Knowledge of adult learning principles/theory or instructional systems design theory required
5. Experience developing and administering corporate-wide programs in mid-size organizations (supporting multiple locations)
6. Program effectiveness measurement and reporting
7. Problem solving for complex delivery models
8. Excellent project management skills including time management, organization and prioritization in efforts to coordinate several projects simultaneously
9. Expertise in needs assessment, research, design, and validation
10. HIPAA and regulatory compliance as related to training content development and delivery in the Healthcare environment

Preferred experience/skills:

1. Two plus years of experience in formal leadership role desired
2. Two plus years of experience in classroom based training design in a corporate or adult learning environment desired
3. Two to five years operational experience in Healthcare Administration; Revenue Cycle Management; Practice Management; Contact Center Management; Clinical Care; Customer Service; Human Resources; Corporate Training or related field desired
4. Certification in Training or Human Resources a plus
5. Knowledge of revenue cycle management, accountable care and patient access activity preferred
6. Knowledge of the healthcare industry, operations and benefit plan interpretation desired

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

Primary Location

: California-Greater Sacramento Area-Sacramento

Organization

: Sutter Physician Services

Employee Status

: Regular

Accepted Applications: All Candidate Applications Accepted

Benefits: Yes    Position Status: Non-Exempt    Union: No

Job Shift: Day    Shift Hours- 8 Hour Shift

Days of the Week Scheduled: Monday-Friday     

Schedule: Full Time    Hours Per 2wk Pay Period: 80

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