Instructional Designer - Revenue Cycle - Sacramento, CA

Description

Under the direction of the Revenue Cycle Education Lead and serving as Revenue Cycle online learning expert, this professional supports the organization in the design, development, and coordination of implementing best-in-class eLearning strategies and curricula, and directly manages related projects. This position provides instructional design expertise to create interactive online content enhancing the effectiveness of organizational learning initiatives for Revenue Cycle employees, business partners and clients.

The instructional designer will create original interactive learning solutions, maintain and revise existing online learning content and provide recommendations and support on converting existing instructor-led training content into self-directed learning materials. The instructional designer will apply innovative and creative strategies using various authoring and design tools.
S/he will be responsible for engaging in the full instructional design and development cycle, and will also be responsible for using and recommending technology-based tools to improve the instructional integrity of all training materials. The individual must remain current on training industry trends and incorporate them into online solutions as appropriate.

The instructional designer will work collaboratively with the Revenue Cycle Education Team (RCET) and Revenue Cycle teams to plan, design, develop and maintain gamification, online course materials and self-directed learning solutions. They will lead efforts in re-visioning of courses and course segments to electronic delivery methods. This position also assists with the collection and management of relevant program and training data.

Supports the success of a high-performing shared services organization by helping to champion and drive the long-term Sutter Shared Services vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard Sutter Shared Services responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).

Qualifications

Education

• BA/BS or equivalent experience required. 
• Adult Learning and/or Instructional Design Certification required. 

Experience

• Demonstrated experience and a proven track record in instructional design in an organization of significant size and complexity. 
• Two plus years or equivalent experience working in an instructional design role. 
• Experience developing and delivering complex and varied curriculum and course requirements, materials, and logistics
• Experience in web based training in a corporate or similar environment preferred.
• Experience with adult learning theories, interactive training, e-learning design principles, and on demand instruction and evaluation methods.
• Expertise in needs assessment, research, design, and validation.
• Experience with creating and organizing content for use with a Learning Management System (LMS).
• Experience building engaging, effective online learning programs and tools using current and successful strategies.
• Experience designing and implementing gamification.
• Healthcare experience preferred.
• Experience working with content subject matter experts from training, operations and administrative teams to complete projects.
• Experienced internal consulting or client management skills. 
• Experience participating in Training standards, processes, policies, procedures and service level agreements
• Experience in complex regional/ shared service environment with multiple/ matrix reporting relationships desired

Knowledge
• Familiarity with medical terminology and the medical record coding process preferred
• Familiarity of Hospital Patient Accounting preferred
• In-depth knowledge/ awareness of all areas related to Training and how they interrelate 
• Familiarity with Training management functions and Lean methodologies
• Knowledge of Patient Management information system applications, preferably EPIC
• Knowledge of copyright laws and intellectual property standards, rules, and regulations and American’s with Disability Act (ADA) standards in online course delivery is essential. 
• Experience and familiarity with Enterprise 2.0 technologies (wikis, blogs, SharePoint, social networks, etc.)
• Strong working knowledge of Microsoft Office Suite

Skills
• Ability to execute strategy and communicate knowledge of business processes and enabling technologies, specifically in a Training function 
• Excellent written communication skills, including scripting and editing.
• Strong analytical skills including attention to detail and the ability to follow critically evaluate and improve upon current processes.
• Demonstrate effective interpersonal, influence, collaboration and listening skills with staff, leadership, business partners and clients.
• Excellent project management skills including time management, organization and prioritization in efforts to coordinate several projects simultaneously.
• Must have the ability to troubleshoot e-learning content and assist in resolving issues with deployed content.
• Demonstrated strong customer service orientation along with the ability to effectively interact and problem solve with diverse groups of individuals.
• Comprehensive, demonstrated use of authoring tools, such as Adobe eLearning Suite products (e.g. Captivate, Dreamweaver, Photoshop, etc.), Audition, Flash, and and/or other related tools to support engaging content.
• Must be able to design creatively within branding guidelines, templates and style guide parameters.
• Ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery. 
• Data entry skills (minimum 50-60 accurate keystrokes per minute).
• Requires strong accuracy, attentiveness to detail and time management skills.
• Aptitude to conceptualize, plan, and implement stated goals and objectives.
• Ability to independently set and organize own work priorities for self, and successfully adapt to new priorities as part of a changing environment. Must be able to work concurrently on a variety of tasks/projects in an environment that demands a high degree of accuracy and productivity in cooperation with individuals having diverse personalities and work styles
• Ability to comply with Sutter Health policies and procedures
• Excellent ability to identify, prioritize, resolve and / or escalate complex problems promptly
• Excellent ability to establish, develop and manage customer relationships
• Ability to learn new applications/software systems effectively and efficiently
• Ability to communicate ideas both verbally and in writing to interact with others using on-on-one contact, formal presentations, and group discussions
• Ability to recognize the appropriate style, level of detail, and message for the audience
• Ability to develop effective working relationships/ networks within and outside the organization
• Skills using spreadsheet, word processing, and basic statistical software applications, preferably Microsoft Suite 
• Well-developed process design, implementation, and improvement skills
• High-level problem identification/ mitigation/ resolution and analytical skills
• Requires the ability to work with and maintain confidential information

Primary Location

: California-Greater Sacramento Area-Roseville

Organization

: Sutter Shared Services

Employee Status

: Regular

Accepted Applications: All Candidate Applications Accepted

Employment Incentive: No     

Employee Referral Bonus: No

Benefits: Yes    Position Status: Non-Exempt    Union: No

Job Shift: Day    Shift Hours- 8 Hour Shift

Days of the Week Scheduled: Monday-Friday    Weekend Requirements: None

Shift Start Time: 0800    Shift End Time: 1700

Schedule: Full Time    Hours Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

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