Description :
Provides a variety of training services for employees at client’s health organization by assisting in the education process for technical application systems. Primary purpose is to support lead technology training specialist, end-user training; virtual training classroom coach, effectively engaging the students with professionalism, translating the content/workflows relevant to their roles. Assists in coordinating and instructing classes for all health professional roles and business operations. In addition, prepares presentations, participates in workflow analysis as relates to training, and may conduct special training courses relating to the technical services. Performs related duties as required.
Partners with other lead technology training specialists and system training team for delivery of training

• Prepare training learning classroom with appropriate classroom set up to included; equipment, headsets (coach and student), live meetings sessions, curricula and training environment.
• Manage all attendance and training deliverables for training events.
• Monitor and manage all classroom activities such as live meeting session with virtual instructor and student arrival, breaks and departures.
• Monitor, support and report struggling students.
• Manage classroom evaluations and surveys completion.
• Cultivates productive, non-threatening, engaging learning environment to support learning.
• Promotes simultaneous learning of a group of individuals with varied skill sets and learning styles.
• Partners with other training staff to prepare for and deliver training to Epic super/ end users
• Monitors timeline activities and training schedules
• Supports the processing of Continued Education Credits
• Supports scheduling of end users for training with the registration process
• Support to classroom training (coach or trainer b) and trains technology applications including implementations, production changes and upgrades.
• Participates in post-training delivery debriefs, and proactively seeks to heighten collaboration and resolve any issues affecting training delivery.
• Participates with Lead Technology Specialist, clients Applications teams, Affiliate, other teams and vendor in order to stay apprised of any changes to workflow and build/functionality.
• Applies Adult Learning Theory, and utilizes soft skills such as classroom management to effectively train.
• Understands and effectively articulates EHR transition from current state to future state using scenarios with which the end-users are familiar.
• Co-develops training and QA support materials in coordination with Lead Technology Specialist responsible for service line or technology
• Uses training curriculum created by Lead Technology Specialist as source to elaborate support materials such as webinar scripts, handouts, etc which further support training delivery
• Assists in QA process for training materials as needed.
• Provides feedback on training programs and escalates issues to Training Leadership as appropriate.
• Partners with Lead Technology Specialist to participate in technology implementation team meetings
• Participates in implementation team meetings to maintain understanding of applications, including new releases and upgrades.
• Ensures application/system training environment is prepared and ready for training.
• Identifies and mediates any issues or risks which could alter the project scope or timeliness of the project. Advises Training Leadership, Lead Technology Specialist or assigned Project Manager/IS Coordinator on risk areas.
• Assesses the course evaluations to determine areas of improvement and tools required to accommodate improvement.
• Provides feedback to Lead Technology Specialist and Environments Specialists to ensure technology training materials are current, accurate, and support affiliate workflows.
• Participates on new application work groups as needed.

Participates as an active member of the training team

• Demonstrates commitment to quality through knowledge of its precepts, skillful workplace applications and continuous organizational improvement.
• Demonstrates responsibility for ongoing personal development, professional growth and continuing education.
• Proactively maintains personal knowledge base in regards to healthcare initiatives, relevant workflows, and EHR functionality.
• Participates in projects and interacts with all other individuals in a manner consistent with client’s health organization values to ensure integrity and excellent customer service.
• Exhibits a customer/supplier philosophy that emphasizes both internal and external relationships; identifies both customer and supplier needs and expectations and strives to exceed them.

Experience/Knowledge/Skills:

• Experience in a self-directed, customer-facing position, presenting, training, and writing typically acquired in 1 to 3 years
• Experience in adult education required, preferred experience in healthcare workflows.
• Conceptual, analytical, negotiation, and problem solving skills.
• Exceptional communications skills, both oral and written.
• Strong oral presentation andwritten communication skills.
• Articulate technical details in a concise manner easily understood by all audiences.
• Effective presentation skills and excellent training ability.
• Act as a change agent/champion: ability to gain cooperation and support through explanation of mission and its benefits to users, diffuse tense situations and manage fear of change.
• Understanding of adult learning concepts.
• Strong customer service focus in all decisions and actions.
• Detail-oriented, self-directed and able to work well, proactively prepare, and deliver results with minimal supervision.
• Proficient in Microsoft Office Suite.
• Participate in multiple projects at the same time and deliver quality service.
• Good organization skills and ability to prioritize multiple projects and objectives in a rapidly changing environment.
• Work independently and as part of a team.
• Serve as a leader of change, effectively engage learners, and control the classroom environment.
• Committed toproviding exceptional customer serviceand responding to user needs in a prompt, courteous manner.
• Maintain a high energy level and be willing to embrace new theory and practical application.
• Possess creativity and present a positive, proactive approach to all assigned activities.

Job Type: Contract

Salary: $65.00 /hour

Job Location:

• Sacramento, CA

Required education:

• Bachelor's

Required experience:

• relevant work: 3 years
• EPIC Ambulatory: 1 year
• Adult Education (Healthcare preferred): 1 year