Training Specialist - El Dorado Hills, CA 

 

Summary:

 

The Training Specialist is responsible for working with Operations to develop, implement, administer, coordinate, facilitate and evaluate the operations training program.

  

Essential Duties and Responsibilities:

 

• Develop and implement on-going training programs and scripts, using input from operational experts
• Evaluate training requirements and establish training goals
• Conduct new hire training
• Generates reports and tracks progress of trainees and personnel during training period;
• Assist in the evaluation of the effectiveness of training based upon formal and informal feedback;
• Design specific training programs to help develop or improve job-related skills;   
•  Assesses training needs, develops training methods, writes procedure manuals and presents information using a variety of techniques, including discussions, role playing, team exercises; visual materials.
•  Deliver classroom training as well as individual training sessions;Ensure on-boarding and initial training is timely and professional;
• Monitors calls to identify opportunities, gain approval of proposed training opportunities and then develop and deliver additional training;
• Partner with management to create additional training courses identified through  quality audit and error reporting processes;
• Develop and provide refresher courses as needed;
• Ensures all employees are trained on any changes;
• Maintain training material on an accessible shared drive;
• Other duties as assigned

 

Minimum Qualifications:

 

• Excellent verbal, written and interpersonal communication skills
• Outstanding customer service skills and dedication to providing exceptional customer care
• Must be self-motivator and self-starter
• Focus on quality and customer service
• Must be able to effectively deal with people at all levels of the Company
• Must adapt well to change and successfully set and adjust priorities as needed
• Must be proficient with Microsoft Office Suite
• Must have a "big" picture focus in both departmental and company strategy
• Demonstrated ability to successfully develop and deliver training programs utilizing skills in instructional design, program design & development, and training methodologies
• Strong organizational, planning, project management, problem resolution, communication,
• Bachelor’s Degree preferred in Communications, Business, Administration, Education or related field but equivalent work/education experience may substitute degree requirement.
• 2-4 years of prior training or teaching experience
• 1-2 years of formal customer service or call center/service center training experience

 

 

Work Conditions:

• Usual office working environment

 

Physical Requirements:

• This job requires routine desk and computer work.

 

Primeritus Financial Services is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits and termination of employment.

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