Senior Human Resources Business Partner - Sacramento, CA
Partners with HR Managers and Specialists to deliver the full spectrum of strategic and tactical HR services and programs to Apple’s support organization. Provide direct support to Americas contact center leaders to frame the HR agenda supporting the business objectives, driving key initiatives across site- and home-based teams.
Specific responsibilities: Organizational Development: Understands the needs of the organization in terms of achieving maximum organizational performance and efficiencies. Balances the needs of the business, employee and customer. Consults and influences senior management on key organizational and management changes. Talent & Performance Management: Provides advice and counsel to managers and employees on all performance related issues, including high potential and key talent decisions, succession planning, bonus management, performance improvement, and terminations. Coaches leaders to enhance performance/effectiveness. Recruiting: Act as liaison between site Recruiting functions and line organizations. Ensures high-volume hiring is on track to meet goals. Participates in interview process for management and key hires. Oversees the temporary worker process to ensure compliance with co-employment requirements. Employee Relations: Working with ER partners, ensures appropriate staffing levels and delivery of ER services to managers and employees. Identifies and implements pro-active ER programs to drive improved morale and organizational performance. Manages escalated issues and dispute resolution processes. Compensation & Benefits: Execute Corporate compensation and benefits programs (compensation planning, salary surveys performance review process, etc.). Partners with management and Benefits to assist with the management of leaves, disabilities, and Worker’s Compensation. Special Projects: Develop and work on special and cross-functional projects as needed (e.g., employee survey). Training: Understand the training/development needs of organization and act as liaison with Corporate Training to deliver or secure appropriate training to the organization. HR Metrics: Track and report staffing, retention, attrition, and other necessary data to line management; recommend programs and/or enhancements as necessary.
Normally requires BA/BS degree plus 10 years of HR experience.
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