Training and Development Specialist - Sacramento, CA  

River City Medical Group (RCMG) is a progressive Independent Physician Association (IPA) of over 700 physicians uniquely dedicated to serving over 170,000 members within Sacramento’s Medi-Cal population. Founded by longtime community physicians in 1992, it is our mission to not only understand the needs of our diverse communities, but to address them with creative and culturally sensitive health care solutions. RCMG serves as a supportive link between health plans, providers, and the members with a dedication to ensuring our entire health care delivery process operates smoother.

With over 230 dedicated employees and growing, RCMG is an active member of the community helping to support it in our professional roles as an IPA. With the robust leadership of local practicing physicians, we are committed to ensuring our members and physicians are supported to provide the right care at the right time.

• A dedicated team implementing creative solutions to assist providers with focusing more on patient care and less on administration
• Community relations developing public and private partnerships that improve access to care and link members to services
• Doctors providing care to almost 1 in 2 Medi-Cal Beneficiaries in the Sacramento area
• Only IPA based in Sacramento County exclusively dedicated to serving the Medi-Cal population

It is the policy of RCMG to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RCMG will provide reasonable accommodations for qualified individuals with disabilities.

Job Summary

The Training and Development Specialist will also work closely with the IT team for EMR support to develop and conduct training programs, orientation, and continuing education for new and current RCMG/RCMA employees including clinical staff and providers. Schedule, coordinate and communicate training activities to Management Team. The Trainer provides the initial detailed training, as well as remedial/refresher training as needed for certain departments and clinics. This position also identifies opportunities to enhance the skills and competency of staff. The incumbent assesses training needs of staff and monitors the effectiveness of the training program.

Responsibilities

• Directs training of RCMG/RCMA staff in various modalities: classroom, small groups and individual mentoring.
• Design, plan and implement training programs.
• Develop training materials for use in class; e.g., visual aids, templates, flow charts, and screen printouts.
• Provide EMR training to all new staff and providers joining the group.
• Identifies training, developmental and support needs in the department or clinic by conducting analysis.
• Conduct training for newly hired team members on core systems, processes, and applications
• Educate team members on the appropriate usage of internal reference material.
• Evaluate and communicate individual performance.
• Develop and implement learner reviews upon completion of each training module.
• Develop and motivate team members to achieve their highest potential, and act as a mentor for all team members during the training program.
• Trouble shoots potential system problems and provides feedback to the management team.
• Create and performs in-service training sessions to various departments within the organization when information is necessary to understand the process.
• Display a positive and professional demeanor in all interactions, including but not limited to: patients and their family members, medical and clinic staff, coworkers, and vendors.
• Operates as a team player to ensure open communication and establishes trust that supports a team environment in the classroom and within the units.
• Update existing curriculum ahead of learning events including gathering of examples, activities, etc.
• Secure room / facility resources as necessary to provide for successful training.
• Create new/validate existing lesson plans with Managers.
• Develop ad hoc training as needed.
• Deliver continuing education, up skill, and performance improvement training as necessary.
• Works with Managers on implementing strategic direction of Training organization.

Educational/License Requirements

• High School Diploma or GDE required
• BA/BS degree in related field is required/preferred

Qualifications and Experience

• Minimum 5-6 years training/teaching experience in a professional setting with demonstrated capacity to design training and performance improvement programs.
• Clinical application training experience required.
• Medical terminology, familiarity with CPT and ICD10, previous experience using reference tools appropriate to the Medical Assistant scope of practice is preferred.
• Knowledge and experience in instructional design is preferred.
• Centricity experience within the clinic environment preferred.
• 2-3 years experience as a MA, RN, LVN preferred but not required.
• Experience working in a clinical setting is preferred.
• Excellent communication skills, including both oral and written.
• Excellent active listening and critical thinking skills.
• High level ability to develop and present training materials to an audience.
• Ability to solve mid-level problems with minimal supervision.

Job Type: Full-time

Job Location:

• Sacramento, CA

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