Career Opportunities

Knowledge Management Advisor - Sacramento, CA 

This position will work with the Office of Knowledge Management team at the University of California, Davis, Medical Center to achieve knowledge management goals that align business results with strategic goals: 1) Lead the design, management and facilitation of programs, processes and systems that drive organizational effectiveness through improved knowledge sharing 2) Use knowledge management and organizational development principles to develop knowledge sharing experiences focused on business outcomes. 3) Facilitate knowledge sharing related to improved patient experience, quality and safety and financial stewardship through innovative, organizational development and design thinking methods. 4) Play a key role with Office of Knowledge Management to design and develop knowledge sharing and collaboration strategies including curricula and non-traditional learning techniques focused on innovation and rapid content sharing.

This position calls for a person who enjoys and fully participates in a growing Knowledge Management team that emphasizes a value construct to improve patient experience, quality and safety and financial stewardship. This work is collaborative in nature and requires someone who is confident, open, adaptable, discreet, organized and high-energy. This person should have a passion for usability, an eye for visual consistency, and a knack for reducing the complex to the essentials.REQUIRED QUALIFICATIONS:
--Bachelor's degree in relevant discipline (Organizational Development, Knowledge Management, Organizational Learning, Adult Education, Curriculum and Instruction), or in a related discipline augmented by further work experience in one or some of the 'relevant disciplines' listed above.
--A minimum of seven to ten years experience in a mid to large sized organization developing and implementing knowledge management and organizational development strategies, and specialized experience working on complex change management, organizational design, and performance improvement initiatives.
--Demonstrated skills in designing programs for knowledge management and organizational development in public health or healthcare.
--Strong knowledge of organizational development theories: on the job learning, knowledge management theories, principles in both virtual and classroom instruction.
--Outstanding interpersonal skills, including the ability to work effectively in a team environment with colleagues from a variety of departments and leadership levels, using a flexible, adaptable approach. Ability to maintain composure and productivity in projects with multiple owners. Ability to develop trust and credibility with a wide range of staff. Ability to maintain confidentiality.
--Strong project management, organizational, and time-management skills. This includes 'execution' with effective responsiveness, scoping, strategic perspective, communication, and measurement of outcomes.
--Skills necessary to facilitate problem solving through data based performance improvement teams and workgroups.
--Excellent critical thinking and strategic skills necessary to understand organizational dynamics and tailor knowledge sharing accordingly.
--Excellent customer service skills to understand and articulate diverse clients' needs and objectives; manage expectations; and deliver as promised and on time.
--Highly proficient in all applications of Microsoft Office Suite with demonstrated advanced knowledge of PowerPoint.
--Success in working well under pressure and to remain flexible in an environment with changing demands and priorities. Success in working as a member of a team and to proactively assist colleagues with their projects.
--Ability to present designs and effectively communicate solutions to various stakeholders.
--Demonstrated analytical, written, and oral communication skills.
--Ability to be a results oriented self-starter and multi-task.
--Exceptional verbal and written communications, strong business acumen, interpersonal skills, team player, consensus builder, and persuasive communicator.

PREFERRED QUALIFICATIONS:
--Master's degree in Organizational Development or related field from an accredited college or university.
--Work experience in a large Academic Medical Center.
--Experience working in a Lean, Six Sigma environment.

 Apply Now

Click here to apply for this position.

 

Job code: 044864

47848485

Area Operations Trainer (Field) - Roseville, CA

 

TO APPLY: Please copy and paste the link (http://goo.gl/6Oyjnr) into your browser. You will be asked to complete our online application and you will have the opportunity to upload your resume and cover letter.

Always Best Care Senior Services, (www.alwaysbestcare.com), founded in 1996 by Michael Newman, is based on the belief that having the right people for the right level of care means peace of mind for the client and family. Always Best Care Senior Services has assisted over 25,000 seniors, representing a wide range of illnesses and personal needs. This has established the company as one of the premier providers of in-home care, assisted living placement assistance, and skilled home health care. Franchise opportunities are available to individuals interested in leveraging the company’s clear strategy and proven track record for delivering affordable, dependable service to area seniors.

SUMMARY:
The selected candidate for this position is responsible for ensuring on-going business planning, sales and system support for certain Always Best Care Franchise owners with home health care best business practices and optimal outcomes. Training and coaching will be done through regularly scheduled conference calls and in field training. The Area Operations Trainer is responsible for implementation and execution of the franchise support and operations program in the field. Additionally, the Area Operations Trainer is responsible for working with Franchise Partners, Area Representatives, and the field support office team members to maintain sales and operational excellence in each of the independently owned and operated offices targeted. The ultimate goal is to enable the full development of growth potential throughout the targeted franchises.

This position is also responsible for the operational coaching and training of multiple business lines such as, but not limited to, Private Duty Home Care, Home Health Skilled Care, Home Health Medicare and Assisted Living Placement.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

• Coaches franchise owners to reach strategic business goals and initiatives for in home care, skilled care and assisted living placement agencies.
• Coaches each target franchise partner to grow top line revenue and gain market share within each available territory; Obtains all company services and products and demonstrates the ability to train franchise partners to this knowledge; Coaches management strategies, time management, referral marketing, operations and financial best practices.
• Coaches franchise owners who managed staffing requirements for both internal staff and client to caregiver ratios; achieve high client/patient satisfaction and outcomes for senior care.
• Coaches to provide on-going training and coaching to Franchise Partners, including regular field visits and schedule coaching calls, and team conference calls; Provides assistance with messaging, overcoming objections, client and care team recruitment and retention, and account management.
• Supports quality assurance for all assigned franchise owners, with focus on in-takes, care plans, care team training, data entry, lead management, and report generation.
• Thorough understanding of company assisted living agreements, preferred provider agreements, strategic alliances and business development opportunities in order to encourage franchise owners participation.
• Thorough understanding of all company marketing programs in order to encourage franchise owners support.
• Demonstrates leadership qualities, competitive spirit, and willingness to take additional responsibilities and assignments.
• Regular, predictable attendance is required.
• Ability to get along and work effectively with others.

EDUCATION and/or EXPERIENCE:
Five to seven years directly related operational experience with home care.
Bachelor’s degree (B.A.) from a four-year college or university.
Ability to travel 60% of the time.

COMPENSATION: We offer competitive pay and benefits. Medical, Dental and Vision plan options for full- and part-time employees and family. Generous and separate Paid Time Off (PTO) and Sick Leave
Incentive Program.

The selected candidate shall consistently demonstrate behaviors consistent with the vision, mission and guiding principles in support with Always Best Care.

TO APPLY: Please copy and paste the link (http://goo.gl/6Oyjnr) into your browser. You will be asked to complete our online application and you will have the opportunity to upload your resume and cover letter.

Always Best Care is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Job Type: Full-time

Required experience:

• Operational: 5 years

Required education:

• Bachelor's

 

» Apply Now

 

Manager, Workforce Management - Rancho Cordova, CA

 

Brief Description
		This position manages scheduling operations of multiple call centers in different locations, and oversees the application of the scheduling function, including policy and procedures, operating structure, and information flow of multiple call centers. The incumbent also analyzes company-wide trends relative to scheduling and allocation of staff to ensure optimal cost effectiveness, operational efficiency and deliver quality. Other duties include: Provides reliable resource capacity, utilization and forecast data. Recommends workforce efficiencies and operational improvements to management. Utilizes work force technology to analyze trends to predict long-term and short-term staffing needs. Works with all levels of management (V.P's, Directors, Managers, and Supervisors) to assist them in gaining efficiency and productivity in their departments.
Detailed Description
		·         Manage the work force management operations of multiple call centers ·         Evaluate call center scheduling and staffing trends to optimize cost effectiveness, operational efficiency, and deliver quality service ·         Lead work force planning strategic planning efforts and make recommendations of work force efficiencies and operational improvements to call center management ·         Monitor call center metrics (service levels, schedule adherence, after call time, talk time, hold times, abandonment rate, website and IVR usage) to assist with forecasting of calls and staffing needs ·         Provide reliable resource capacity, utilization and forecast data. ·         Forecast long-term and short-term staffing needs by utilizing work force technology to analyze trends ·         Manage staff plan and lead monthly staff plan/budget meeting ·         Manages staff including determining staffing needs, setting goals, interviewing, selecting, coaching, and evaluating the performance of all direct reports; ensures staff is trained and works with department and/or enterprise trainer to develop written training materials and procedures ·         Recommends and implements department policies and procedures ·         Participates in developing and implementing enhancements and new tools and methods within the program ·         Prepares written reports and presentations ·         Manages or completes special projects assigned by the Director ·         Performs miscellaneous duties as assigned
Job Requirements
		·         A Bachelor’s degree preferred. Equivalent experience may be considered in lieu of degree ·         A minimum of 6 years related experience ·         A minimum of 2 years of supervisory experience ·         Knowledge of workforce scheduling software and applications ·         Strategic thinking/planning skills ·         Strong business and financial acumen ·         Strong Organizational/time management skills and multi-tasking abilities ·         Detail-oriented; flexible and creative ·         Interpersonal and communications skills to work effectively with all levels of staff ·         Understanding of contact center staffing concepts and applications ·         Relationship Building ·         Talent Development ·         Problem Solving and Decision Making ·         Must be PC literate; MSOffice skills (Word, Excel, PowerPoint) with strong excel skills ·         Ability to work standard office equipment (personal computer, photocopy machine, fax machine, etc.) ·         Ability to work at a computer up to 7 hours a day ·         Regularly required to sit for long periods of time, and occasionally stand and walk ·         Regularly uses hands to operate computer and other office equipment ·         Close vision required for computer usage ·         Occasionally required to stoop, kneel, climb and lift up to 25 pounds ·         Ability to maintain consistent, regular attendance ·         Ability to report to perform tasks in a physical work office environment ·         Ability to clearly present written information and findings ·         The ability to understand and follow work rules and procedures ·         The ability to effectively communicate information to all departments.  ·         The ability to work well with all levels of employees and outside contacts
Additional Details
		As an eligible candidate for a position at Delta Dental, you must possess the following: Ability to appear for work on time Ability to appear at a physical location Ability to perform job duties for a specific duration of time Ability to follow directions from a supervisor Ability to interact well with co-workers Ability to understand and follow work rules and procedures Ability to accept constructive criticism Ability to maintain regular/consistent attendance and adhere to scheduled shifts Ability to maintain regular/consistent attendance and a full-time schedule Ability to maintain current status on projects Ability to stay current on training/issues in field

Apply Now

Learning Center Coordinator - Sacramento, CA 

This position regularly performs a variety of complex duties involving review or processing of data, technology and/or information which requires the interpretation and application of specialized technical or program knowledge. The individual in this position exercises a high degree of independence, initiative and originality with little day-to-day supervision; may also perform some secretarial duties; may work on special projects and/or act as lead person in scheduling, training and assisting less experienced clerical staff in the performance of the department’s work.

 

QUALIFICATIONS:

 

The minimum requirements for this position include a high school diploma, or successful completion of a business school curriculum and one year of experience as an Office Assistant II at Dignity Health, or three years of increasingly responsible clerical experience, one year of which is equivalent to that of a Senior Office Assistant at Dignity Health, or an equivalent combination of education and experience which provides the following knowledge, skills, and abilities.

 

Knowledge of: 

•  Modern office methods, supplies and equipment
• Establishment and maintenance of filing systems
• Correct English usage including spelling, grammar and punctuation
• Some knowledge of medical terminology and hospital operations and functions
• Principles of effective training
• Personal computers, word processing and database applications (e.g. Lawson, HealthStream).
• Advanced computer skills in Microsoft Professional Office Suite
• Standards of Conduct/Corporate Integrity Agreement
• HIPAA

•  

  Ability to:   

  • Organize work, establish priorities and manage time
  • Recognize needs and act on own initiative
  • Evaluate fluid situations accurately, trouble-shoot and take appropriate action
  • Work independently without close supervision
  • Provide exceptional customer service
  • Perform complex clerical work, following oral and written directions
  • Prepare clear and comprehensive reports using manual and computer information; keep multi-faceted records and make arithmetic computations
  • Communicate detailed program information to employees and others
  • Keep a variety of records and information; enter and retrieve data from a computer; operate a variety of software programs
  • Type at a speed of not less than 50 words per minute
  • Operate a variety of office equipment including computers, copiers, fax machines, and point of service machine.
  • Provide service to a wide variety of people in person and by telephone, utilizing effective oral and written communication skills
  • Prepare correspondence, utilizing a wide knowledge of vocabulary, grammar and spelling
  • Train and provide guidance to others in the performance of their duties
  • Produce accurate work with attention to detail
  • Establish and maintain cooperative and effective working relationships.

PHYSICAL FACTORS:   

• Physically able to walk, stand, stoop and lift
• Good manual dexterity
• Visual and auditory acuity

Position responsibilities

1. Greet customers (visitors, patients, staff and physicians) in person and on the telephone; providing information, taking messages and/or referring to appropriate individual or department.
2. Maintain all training data for assigned programs and run reports for sign-in sheets, class attendance, certificate generation if needed, or training history. * Utilize Apperson test scanner machine to run reports depicting the most often missed questions on ACLS & PALS exams.  
3. Extract data pertinent to CLC statistics, productivity, etc. 
4. Design forms and processes as necessary for use by CLC staff, i.e., flyers/brochures, process for CE approval, contract approval, book loans, etc. 
5. Maintain “NO SHOW” database to track the number of students who register, but do not attend CLC’s ACLS & PALS courses.
6. Inservice staff on proper utilization of forms and the effect and/or benefit to the department and organization. 
7. Assist with interview process for clerical support personal as needed. 
8. Orient and train new clerical support persons as hired. 
9. Support internal committees with specific projects, procedural and forms development. 
10. Suggest and implement new ideas for improved departmental efficiency. 
11. Administrative Secretarial support for Director of Clinical Education. 

1. Support educators in their projects and assigned tasks as requested, by providing feedback and support and ideas for process improvement. 
2. Support Instructional Media Specialist in preparation and shipping of education DVDs to/from hospitals as needed.  Assist in project by reviewing and cataloguing video materials.  
3. Type correspondence and meeting minutes for staff and/or regional groups. 
4. Research cost effective purchases for the department. 
5. Inventory and order all supplies and resource materials needed in the department. 
6. Process all outside class CEs, which includes putting into HealthStream and providing certificates to outside instructors and attendees, maintaining records of said classes and corresponding with outside educators.  
7. Create Requisitions/Purchase Orders in Lawson Requisition Center for purchased equipment, supplies and services. 
8. Approve invoices in Lawson and troubleshoot unpaid invoices with vendors, Accounts Payable and Purchasing. 
9. Serve as main point of contact for all vendors. 
10. Maintain accurate CE files, computer training history records, instructor files and teaching records meeting specific Board requirements.
11. Responsible for keeping current CLC’s continuing education provider status with CE Boards, including check requests and assembling required documents needed for renewal.
12. Maintain class registration and determine instructor ratios, as needed. 
13. Collaborate with program manager, as needed, assisting in coordination of instructors, posting instructor’s training hours, distribution of homework or books, course paperwork and handouts, AV equipment and room set-up/clean-up and post class paperwork completion. 
14. Maintain new hire roster, handouts, food (breakfast & lunch) ordering and massive room set up bi-monthly for NEO (New Employee Orientation). 
15. Assist guest instructors as needed. 
16. Arrange catering as requested.  
17. Assist with room set up and tear down for classes and meetings. 
18. Maintain instructor database as needed and ensure non-Dignity instructors have current contracts. *To include all teaching history for over 70 AHA Instructors. 
19. Communicate course offerings to GSSA and non-Dignity facilities, as needed. 
20. Communicate and/or post training records or competency validations to managers throughout the region as appropriate. Create competency validation for new hire nurses, email to appropriate manager and compile competency paperwork to be sent by interoffice mail to manager. *Provide copies of all students (ACLS, PALS & BLS) AHA cards to the staffing offices for the purpose of employee compliance.
21. Administrative support for Educators and coordinate coverage of classes and/or outside instructors. *Email AHA Instructors with reminders of their selected teaching dates & times.
22. Provide customers with course information as requested.
23. Coordinates necessary office and/or equipment repairs with vendors/workers.
24. Process payments or refunds and Interdepartmental Transfers, following department procedures.
25. Process quarterly interdepartmental charges for HealthStream NRP online testing, Apex Stroke Competency Series Testing, and HealthStream charge backs. 
26. Provide room and equipment scheduling services utilizing scheduling software for CLC and hospitals as requested.
27. Coordinate all computer lab scheduling, including semester specific nursing student training.  
28. Prepare weekly power point TV displays of daily class schedules. Run monthly classroom reports. 
29. Provide back-up coverage/support to support staff during absences. 
30. Interim program manager for CPR/BLS. 
31. All other tasks as needed or necessary.
32.  

EHR TRAINER DUTIES (Excerpt from the “Computer/EHR Trainer” Job Description)

 

KEY ACTIVITIES –

 

1.  Assist Computer Training Specialist/Program Manager with program development, implementation and evaluation.
2. Maintain records on program participation, supplies, and equipment.
3. Coach participants to reinforce the application of program skills. 
4. Observe applied skills of program participants. 
5. Communicate with managers regarding employee competency and learning needs, and assist with development of individual/unit education plans.

PRINCIPLE ACCOUNTABILITIES

 

1. Ensure that all actions taken and all methods used to produce the results outlined below incorporate and promote GSSA’s Business Plan. 
2. Teach and evaluate EHR computer training programs to effectively prepare designated employees to carry out their job responsibilities and to increase their level of job knowledge and satisfaction. 
3. Participate in the assessment of the computer training needs of designated employees; participate in the design of effective curricula to include teaching modules, training manuals, resource materials and audio-visual materials to ensure the dissemination of appropriate information in a timely and efficient manner. 
4. Coordinator semester specific Cerner training with contracted nursing schools.
5. Provision and troubleshoot Cerner access for nursing students and nursing faculty.
6. Ensure computer hardware is updated with current software to run computer training programs and is accessible to staff. Update and troubleshoot training domain (e.g., LearnB, TrainB, etc.) workarounds as needed.
7. Maintain records and recommend policies and procedures for program participation, use of supplies, and use of equipment to accurately monitor and maximize organizational resources. 
8. Accommodate work schedules to meet the needs of Collaborative Learning Center and GSSA. 
9. Supports other computer applications in the department as needed. 
10. Travel routinely between campuses and other agencies, as required, to meet customer needs. 
11. Demonstrate fiscal responsibility/savings in program planning and delivery.

 

Instructional Strategies

1. Selects teaching methodology based on desired learning outcome(s), learner needs and environmental constraints – Troubleshoot weekly capacity issues specific to Nursing Orientation.
2. Utilizes/supports formal instruction strategies (instructor-led, workshops)
3. Utilizes/supports virtual instructional strategies (e-learning, webinars)
4. Assists learners in navigating virtual instructional opportunities
5. Promotes active involvement of the learner
6. Provides for a variety of teaching strategies that promote problem solving and learning transfer
7. Ensures audiovisuals are easily read, attractively designed and have current content
8. Maintains a classroom environment that enhances learning and promotes positive behavior

Team Behaviors

1. Works effectively as a team member.
2. Maintains flexibility when managing multiple roles and responsibilities
3. Adjusts schedule as needed to meet needs of customers
4. Alters educational plans as needed to meet organizational goals
5. Adapts to changing circumstances
6. Manages change positively
7. Adjusts priorities/teaching techniques to meet learner needs
8. Meets deadlines by organizing and prioritizing work to be done
9. Regularly assesses own competence in required skills
10. Develops plan to increase educational competence
11. Thinks “outside the box,” seeks new ways of doing things, is innovative and proactive, and has a positive attitude toward change

Specific Knowledge

 

• Adult learning principles which must be used during program development and delivery
• Safe and effective use of AV and electrical equipment
• Effective oral and written communication skills
• Strong organization, prioritization and time management skills
• Medical terminology
• Experience in presenting computer training sessions
• Knowledge of clinical practice documentation requirements, workflow and operating procedures
• Competency assessment/validation
• Change process
• Coaching
• Facilitation/Group dynamics
• Needs assessment

 ~li-mh~

About Us

About Dignity Health

Dignity Health, one of the nation’s largest health care systems, is a 21-state network of 9,000 physicians, 59,000 employees, and more than 400 care centers, including hospitals, urgent and occupational care, imaging centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved.  In FY15, Dignity Health provided $1.7 billion in charitable care and services. For more information, please visit our website at www.dignityhealth.org. You can also follow us on Twitter and Facebook.

Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. For more information about your EEO rights as an applicant, please click here.

Apply Now

 

 

Technical Trainer - Rancho Cordova, CA 

Description:

Job Description The Cisco WebEx Technical Services Trainer role is responsible for training activities and deliverables supporting our internal Technical Support staff. This role will work cross-functionally enabling our support teams to successfully support our customers using Cisco WebEx products and services. This position will work on projects of moderate scope and use analysis to assist team members, leaders, and internal departments to develop training plans and content for our support organization. The successful candidate must work effectively within deadlines, inside a structured program, be flexible to business needs, and commit to completing high quality deliverables on or ahead of schedule. He/she will be a positive team player, with high energy and be willing/able to collaborate closely with team members, whether responding to other requests, or asking for assistance. Job Role Specifics: • Coordinate, develop, and deliver Instructor Lead Training • Working knowledge of industry standard training development and delivery methodologies – i.e. ADDIE model (Analyze, Design, Develop, Implement, and Evaluate) • Communicate and work effectively with staff at all levels of the organization and cross-functionally • Hands on experience in developing/repurposing content and delivering via blended delivery models (ILT, web based, on-demand (pre-recorded), self-paced, etc.) • Conduct assessments and create training material content for Technical Services teams with degrees of audience knowledge • Administer written and practical exams and writes performance reports to evaluate trainees • Work with trainees and their immediate manager to ensure a smooth transition from trainee to live support of customers • Effectively manage multiple engagements/projects in varying sizes and stages of fulfillment • Track and report on training courses, classes, and learner comprehension • Contribute to the design, delivery, and support of the overall New Hire and New Product Introduction training strategy • Collaborate with Cisco WebEx Technical Support Trainers, Readiness, and Knowledge Base teams • Assist in gathering requirements for Training requests and continued improvement of existing Training assets. • Provide daily, weekly, and monthly status reports of trainee progress, areas of opportunity, and deliver constructive feedback both face to face and in writing • Maintains an excellent and conducive work relationship with the leaders in the organization and extends support wherever needed Successful candidate will have the following skills and experience: • Exceptional communication and customer service skills are required as well as advanced organization, time management, and analysis skills • Technically astute, willing and able to pick up technology and concepts and develop training and content • Effective listening and strong communication skills (both verbal and written) • Experience with training delivery in a technical support contact center is a plus • Comfortable in a fast-paced, self-guided, dynamic and demanding environment • Ability to understand, demonstrate and discuss Technical Support processes with trainees • Skilled in Instructional Design methodologies with the ability to develop a course with minimal direction • Proven skills delivering technical coursework and training across various knowledge levels • Applied experience with LMS systems, course management, and reporting a plus • Hands-on experience with common operating systems (Windows, Mac) o Experience with Linux operating systems a plus • Mastery level knowledge of Microsoft PowerPoint and working knowledge of Microsoft Office applications • Experience with SaaS business models and delivery methods, including working knowledge of networking, system architecture, and client side software • Knowledge and experience with Unified Collaboration technologies and enterprise collaboration tools • Ability to effectively manage time and provide consistency in all engagements • Ability to collaborate effectively with team to enhance methodology practices and overall service delivery • Ability to convey confidence and authority internally, as a subject matter expert (SME) for Cisco WebEx applications and services • Willingness to flex into other projects and learn on the go • Creativity in providing solutions to competing priorities and deliverables with short timelines • Strong understanding of the use and configuration of Internet browsers, specifically IE, Firefox, and Chrome • Basic understanding of various audio products; VOIP, IP phones, teleconference are highly desired • Experience in explaining complex concepts to staff members with varying degrees of experience of SaaS based products • Working knowledge of web based protocols and communication (HTTP, DNS, SSL, TCP/IP, SMTP, HTML) o Working knowledge of programming concepts (REST API, XML, JSON) a plus Desired Skills • Instructional Design Certification desired • Bi-lingual is a plus • CCNA certification is a plus • BA/BS preferred

Job Type: Experienced

Opportunity Category: *None

Apply now »

Sales Trainer - Roseville, CA

Job Description

Overview

Are you ready to do work that matters? Our teams are literally redefining the way the world will use energy in the future. Talented and motivated individuals with creativity and vision thrive in our fast-paced, high growth environment. We are problem solvers, team players and game changers. If this sounds like you, SolarCity just might be the place to make your mark!

SolarCity is looking for a Sales Trainer who will develop and deliver Sales training for SolarCity’s growing sales team. This training will include product, process, tools, technical, and selling skills.  The role will mainly focus on classroom events, but might also need to deliver other modality.

Responsibilities

• Utilize key resources to develop course content and learning aides for Sales team members
  Select appropriate delivery methodology for course materials
  Deliver Sales Orientation program to newly hired Sales team members in a live, classroom setting
  Design storyboards and using authoring tools to incorporate multi-media
  Use creativity and imagination to bring fresh ideas to the design of robust, engaging, and effective instruction
  Drive web and database design and development
  Keep course materials up to date and relevant
  Track and evaluate training effectiveness and make improvements and on-going adjustments

Qualifications

• Bachelor’s degree required
  3+ years of training delivery and development experience. Sales, Sales Management or solar industry preferred
  Extensive knowledge and expertise of Microsoft Office Suite; in particular PowerPoint, required
  Detail-oriented, resourceful and able to manage shifting priorities
  Excellent written and verbal communication skills required
  Excellent customer service skills required
  Ability to positively and effectively interact with internal and external customers
  Regular, reliable and predictable performance required
  Ability to work well with others in a collaborative team environment
  Must be able to successfully pass a pre-employment criminal screen. Additional pre-employment driving and drug screens may be required based on job responsibilities

   

Benefits for Full-Time Positions  

• Competitive compensation with many positions incentivized
• Paid training with the nation’s leader in solar power
• Full benefits package including health, vision, and dental insurance
• Attractive vacation, sick and holiday pay
• 401(k) savings plan
• Employee referral program
• Eligibility to receive equity in the company
• Career path opportunities for top performers

      

SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

  Apply Now

Senior Claims Trainer - Rocklin, CA

 Responsibilities:

The Sr Claims Trainer delivers, develops, monitors, and manages Esurance training programs as well as maintains associate training records, activities, and progress and program effectiveness. Additionally, this role interacts with the Operations Management team to provide coaching, facilitate staff development, and promote continued high performance.

Job Responsibilities:

• Develops training material and concepts for instructor led classroom, target audience, virtual classroom and online learning, which includes onboarding new associates as well as the development of current training staff by providing training and mentoring.
• Identifies needs assessments and training opportunities which include establishing training and development plans.
• Assists in the development of training materials and training assessment tools as well as reinforcing concepts and overseeing the performance of classroom participant's expectation of their job.
• Consults with management to strategize training road maps.
• Conducts training on specific subject matters for career development.
• Participates in the development and execution of assessment tools as well as identifies areas for improvement and implements consultative approached solutions.
• Learns and maintains thorough working knowledge of all pertinent processes, policies, and procedures within the department and for the department(s) they support as well as stays abreast of all changes.
• Project management of specialized projects or programs related to Business Operations performance and training.
• Conducts training to all level of associates and leadership within the Business Operations.
  
  Qualifications:
• Detail oriented with strong organizational and time management skills with the ability to work within a deadline driven and changing environment as well as perform multiple tasks effectively and concurrently
• Demonstrates ability to manage relationships and influence decision making
• Demonstrates ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision making
• Proficient in adult learning techniques, concepts, and behaviors
• Excellent verbal and written communication skills with strong analytical and problem solving skills
• Demonstrates performance consulting, leadership and management skills, and the ability to present to branch management and teach large groups with the capacity to conduct one-on-one training.
• Demonstrates strong functional and technical skills and/or the ability to grasp technical concepts quickly
• Strong multi-line background in Material Damage and Bodily Liability
• Must be able to travel up to 25%
  
  Experience / Education:
• Bachelor’s degree in Education, Instructional Design, or Business Administration or work equivalent is required.
• 3- 5 years of complex claims handling experience required; 3years of work experience in a trainer or facilitator capacity preferred.
• Strong development, facilitation, and presentation skills preferred.
• Experience in instructional design (Assessment, Design, Development, Implementation and Evaluation) preferred.
• Demonstrates knowledge of the insurance industry, claims, and related training issues preferred.
• Possession of property and casualty license, training certification and adult learning certification from ASTD or similar organization preferred.
• Proficient with the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Coaching and mentoring background preferred.
• Prior management experience preferred.
  
  Physical Demands and Work Environment: Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply Now

JC-11604 (Position #:  048-112-2947-006) - INSTRUCTIONAL DESIGNER (TECHNOLOGY), COMISSION ON POST

Final Filing Date: 4/13/2016

R A McGee Correctional Training Center

$5,053.00 - $6,325.00 per month

Work Location: Sacramento County (GALT, CA)

Job Type: Permanent, Full Time

Department Information

CDCR - PEACE OFFICER SELECTIONS AND EMPLOYEE DEVELOPMENT

Recruitment & Hiring Unit (209) 744-5000 Ext. 4073

Office of Training & Professional Development (OTPD) / Office of Peace Officer Selection (OPOS)

Job Description and Duties:

Under the general direction of the Staff Services Manager I (SSM I), Instructional Design Unit (IDU), the Instructional Designer (ID) provides a wide range of instructional design services for lessons/courses taught within the California Department of Corrections and Rehabilitation (CDCR), including the Basic Peace Officer Institute, Advanced Academies and all related in-service training courses. The ID will operate congruently with organizational culture, values and vision, and will support and promote a positive work environment and productive relationships with all staff and stakeholders of CDCR in an ethical and professional manner. Duties include:

45% Design, develop, revise, and distribute curricula and instructional materials using advanced technology, including multimedia systems, course authoring tools and programming languages. Work with subject matter experts to ensure course content is correct and consistent with departmental practices and policy. Ensure curricula meet the Commission on Peace Officer Standards and Training (CPOST) standards, departmental and training guidelines, standards, and specifications, and incorporates adult learning principles and measurement and evaluation techniques. 

30%  Use effective needs analysis, project management, and evaluations skills to analyze identified training needs and to determine if instructional objectives, course content, as well as instructional delivery options (i.e., computer-based training, e-learning, tele-course/teleconferencing, simulation, role playing, lecture, etc.) are appropriate and maximize mastery of subject matter and/or skill development. 

15%  Serve as a subject matter expert to departmental administrators and consult with training presenters, colleagues, subject matter experts and other staff in areas relating to instructional design and effective use of technology in furtherance of staff development and training programs within the CDCR. 

10% Evaluate a variety of graphic software and applications, selecting the most suitable for specific instructional projects. Prepare reports and make recommendations for curricula and training program improvements

Special Requirements

*THIS POSITION IS LOCATED IN GALT, CA.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered.

Final Filing Date: 4/13/2016

Who May Apply

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, eligible for a Training and Development assignment, have SROA and/or Surplus eligibility, or have list eligibility (or are in the process of obtaining list eligibility). SROA and Surplus candidates may attach “surplus letters” to their applications. Applicants must meet any Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Completed Examination/Employment Application (STD 678) and applicable or required documents must be submitted to apply for this Job Posting. A completed copy of the Application Packet listing must be included, when submitting your application in hard copy.

Address for Mailing Application Packages

You may mail your application and any applicable or required documents to:

R A McGee Correctional Training Center

Attn: Abby Navarrette

Office Of Training & Professional Development

9850 Twin Cities Road, Galt  CA, 95632

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Abby Navarrette

Office Of Training & Professional Development

9850 Twin Cities Road, Galt  CA, 95632

08:00 AM - 05:00 PM

Required Application Documents

Please submit the following items with your application. Applicants who do not submit the required items timely may not be considered for this job:

State Examination/Employment Application STD Form 678. All Experience and   Education relating to the Minimum Qulifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

Resume is optional. It may be included, but is not required.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview.

Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:

Abigail Navarrette

(209) 744-5000

Abigail.Navarrette@CDCR.CA.Gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

  EEO Contact:

  Stachia Lueth

  (209) 744-5040

  Stachia.lueth@CDCR.CA.GOV

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

APPLICATION INSTRUCTIONS

WHO SHOULD APPLY - Applicants must be on an eligible list for this classification, or be a current or former State employee with proper transfer or reinstatement eligibility. Individuals who have eligibility for appointment to the above class (e.g., transfer eligibility, list, or reinstatement), may apply.

All applicants, regardless of the type of eligibility, must meet the Minimum Qualifications of the classification. To view the Minimum Qualifications, please visit CalHR Job Descriptions and type in either the class code or title of the classification you are applying for.

HOW TO APPLY - All applicants must MAIL or DROP OFF their completed State application (STD. 678) to the CONTACT NAME and ADDRESS below.  Faxed and/or emailed applications will not be accepted. Please indicate the Job Control #, Job Title, Position Number and the basis of your eligibility (i.e. enter List Eligible, Lateral Transfer, or Reinstatement) in the Job Title section of your application. Failure to provide this information may result in removal of your application from the hiring process.  In addition please staple all supplemental information (resume, cover letters, etc) behind the STD 678 applications.

ALL HIRES ARE SUBJECT TO HIRING FREEZE AND/OR BUDGET APPROVAL.

ADDITIONAL INFORMATION

APPLICATIONS WILL BE SCREENED AND ONLY THE MOST QUALIFIED CANDIDATES WILL BE CONSIDERED.

IF YOU ARE SELECTED FOR AN INTERVIEW, YOU WILL BE REQUIRED TO COMPLETE A SUPPLEMENTAL APPLICATION TO DISCLOSE PRIOR ARRESTS AND/OR CONVICTIONS.

IF SELECTED FOR THE POSITION, YOU MAY BE SUBJECT TO FINGERPRINTING THROUGH MULTIPLE DATABASES.

Are You Eligible for This Job?

 If you do not currently have eligibility for this job, you may obtain eligibility by taking an examination.

Application Methods

You can apply for this job via the following method(s):

  By Mail

  Drop-off

Alternate Application Process

 While we recommend that you utilize your CalCareer Account to take advantage of all the tools available, you may choose to apply for this job without using your account. In this case, print and complete the Job Application Package Checklist and include it if you submit a hard copy application.

Job Application Package Checklist

Blank Application Form (STD 678)

Additional Documentation

 Class Specification(s): INSTRUCTIONAL DESIGNER (TECHNOLOGY), COMISSION ON POST

  CALHR

Copyright © 2016 State of California 

Instructional Designer - Palo Alto, CA

As you partner with Infosys to leverage new business growth opportunities, our emphasis is on accelerating innovation by delivering path breaking solutions or co-creating it with you. With so many rapidly changing technologies to consider and potentially adopt, our approach is to give you access to the many innovations stemming from Infosys, our award-winning research and development facility. We make you more competitive by injecting into your business the technology prowess to enter new markets and break into new product categories.
Wanted: Global Innovators To Help Us Build Tomorrow???s Enterprise 

As a Instructional Design Lead ??? Special Project you will take responsible for establishing and creating strategic frameworks related to design and user experience.  You will play a key role in the development of business development for next-generation offerings and solutions by creating user personas, task analyses, storyboarding and prototyping that ensure excellent design of Infosys future offerings.

Location for this position can be base anywhere in the US and will require extensive International travel. 

Qualifications Basic 

??? In pursuit of a Bachelor???s Degree or foreign equivalent required.
??? up to 1 years of experience in an engineering/ design thinking 

Preferred
 
??? At least 1 years of experience in researching and creating strategies related to IT trends, emerging disruptive technologies and the innovation of eco-system management.
??? At least 2 years of experience in product/web design.
??? At least 2 years of experience in selling next generation of products and solutions  

About Us  

Infosys is a leading provider of next-generation consulting, technology and outsourcing solutions. We are dedicated to helping organizations; build tomorrow???s enterprise and advance the way the world works. That's why Forbes ranks us 19th among the top 100 most innovative companies. Our employees partner with clients to transform their business - one conversation; one idea; one insight at a time.  While we are at it, some things remain unchanged: the unwavering ethics, transparency and respect behind everything we do. We will always be a company powered by intellect and driven by values. So, if your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you. 

EOE/Minority/Female/Veteran/Disabled
EOE/Minority/Female/Veteran/Disabled

Job Information

• Location: Palo Alto, California, 94301, United States
• Job ID: 27366207
• Posted: March 13, 2016
• Position Title:Instructional Designer
• Company Name:Infosys
• Job Function:IT/Software Development
• Entry Level:No
• Job Type:Full-Time
• Min Education:None

Apply Now

Cyber Security Training Leader - San Ramon, CA

The Cyber Security Training Leader will be responsible to drive the growth of expertise and professional development of our Cyber Security professionals and worldwide developer population (internal & external), with focus in Application Product Security and SDL. S/He will partner with and influence stakeholders to manage the Cyber Security Training Curriculum, procure training vendors, coordinate the work of the trainers, develop & manage Key Performance Indicators, and support audits.
Essential Responsibilities
The Training Leader also works closely with the HR and technical recruiting to design and implement ITM (Integrated Talent Management) for Cyber Security professionals and outline role-based training needs and career paths.

The Cyber Security Training Leader demonstrates accountability for functional, business, and broad company objectives. Integrates and develops processes that meet business needs across the organization. Involved in long-term planning. This role contributes to the overall strategy and manages complex issues within functional areas of expertise:

• Plan, develop, and implement technical training programs for cyber professionals, developers, partners, and customers; lead projects to improve workforce performance Build relationships and work closely with leadership teams of various businesses to identify, analyze, and prioritize performance development needs, and drive development of training metrics and frameworks
• Conduct training review board meetings with business teams on a regular rhythm
• Build plans that offer high quality, cost effective solutions that fulfill training needs
• Develop proposals, secure funding and coordinate resources (facilities, instructors, lab equipment) as required to execute training
• Provide program leadership through active contacts with operations, engineering, and services groups to stay current on technical, procedural and business changes Work with teach team to develop and implement new/improved learning techniques as appropriate
• Leverage Six Sigma, curriculum rationalization and digitalization to create high quality blended learning solutions
• Ensure training materials are formatted to a consistent design and quality and are regularly updated and revised; ensure that training materials are readily accessible and develop competency tests to assist with the identification of training needs based on roles and levels
• Ensure material does not have sensitive confidential information
• Manage NPI training material creation and set templates and requirements for NPI delivery on training material
• Create an innovative learning environment that will address rapidly changing competencies due to business growth
• Select and manage external training consultants for course development and delivery
• Drive the team to benchmark work processes and work with departments to make process improvements
• Facilitate ITM and Strategic Workforce Planning Analysis and tracks role-based KPIs & other metrics for improvements and excellent performance support
• Ensure a Wing-to-Wing Training efficiency (Logistics, Training material); leverage technology and tools to drive efficiency and simplification within assigned business unit
• Manage Day-to-day operation (Enrollment, Evaluation, Certificate)
• Work with Marketing and HR teams to promote the Training offering internally and externally
• Build Training Strategy and develop a training budget for the various groups being trained and schedule/prioritize the training plan
• Scope may expand from technical training and development to include compliance training based on evolving business needs
  
  

Qualifications/Requirements

• Bachelor's degree from an accredited university or college or equivalent knowledge/experience
• 3 years' experience in training Organization or 5 years' experience in Services Organization
  
  

Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics
Must Haves:

• Experience in development and implementation of learning programs, including needs assessment, instructional design, content development and program reviews Experience in project costing and proposal development
  

Desired Characteristics:

• Master's degree in Business Administration is preferred
• Strong project management skills
• Proficient with current e-business tools and current learning software and digital solutions
• Strong customer service mindset
• Six Sigma training is preferred
• Ability to implement adult learning theory; ability to influence and work in and with a global team
• Prior experience in developing and managing training or organizational development frameworks in large, complex organizations is preferred
• Knowledge of implementing organizational change in a cross-functional organization
  

#DTR

Job Information

• Location: San Ramon, California, 94583-9130, United States
• Job ID: 27553452
• Posted: March 23, 2016
• Position Title:Cyber Security Training Leader
• Company Name:GE Digital
• Job Function:Engineering
• Entry Level:No

Apply Now