Career Opportunities

  • 11 Sep 2016 8:59 PM | Anonymous
    Director of Training - Lincoln, CA


    $100,000 a year

    Director of Training (Human Resources) job in Lincoln, CA

    Do you have Human Resources in a Casino environment? Do you have training and curriculum development experience? If so, we invite you to apply.

    Director of Training
    The Director responsibilities include acting as a partner with the VP of Human Resources to ensure that Guest Service and Leadership Development needs of the organization are met. All responsibilities must be performed in accordance with all Company standards, policies, and procedures.
    Essential Functions:

    • Is responsible for practicing, supporting, and promoting Client’s “Winning Attitude” company-wide culture and demonstrating service standards at all times.
    • Plan, direct, and coordinate the implementation of training initiatives/activities. Formulate and coordinate the training schedules, and market training initiatives to generate excitement and interest in the curriculum.
    • Analyze and assess training needs to develop new training courses/programs or to modify and improve existing programs. Confer with management, supervisory personnel and leaders to identify training needs based on projected property goals.
    • Design and develop newtraining courses based upon needs utilizing the most effective methods of delivery such as individual training, classroom training, demonstrations, job aids, on-the-job training, conferences, and workshops.
    • Evaluate effectiveness of training programs and instructor performance to implement modifications and improvements when needed.
    • Develop and organize training books, manuals, multimedia visual aids, and other educational materials.
    • Prepare training budget for department. Monitor monthly expenses to ensure that expenditures are made within budgetary requirements.
    • Provide administrative assistance such as filing and copying. Conduct data entry into training database and prepare reports of training attendance. Prepare training packets and materials. Order and maintain an inventory of supplies.
    • Edit all training materials to ensure that such materials are current and provide effective management tools and techniques.
    • Assist with the development of all in-house training materials as needed.

    Minimum Qualifications:

    • Bachelor's degree in Human Resources, Education, Training and Development, or Instructional Design is preferred.
    • Minimum of 3 years’ previous casino industry experience.
    • Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
    • Ability to facilitate leadership and Guest service curriculum.
    • Knowledge of training techniques.
    • Ability to apply instructional design techniques to design and develop leadership and Guest service curriculum.
    • Knowledge of principles and processes involved in business and organizational planning, coordination, and execution, including, strategic planning, resource allocation, and leadership techniques.
    • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
    • Ability to operate computersoftware programs such as Microsoft Word, Power Point, Excel and Access.
    • Experience managing andtracking expenditures.
    • Skill in dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.
    • Ability to perform tasks independently without day-to-day supervision.
    • Skill in using tact, discretion and prudence in dealing with difficult situations.
    • Skill in using initiative and independent judgment within established procedural guidelines.
    • Skill in contributing effectively to the accomplishment of team or individual goals, objectives and activities.

    Job Type: Full-time

    Salary: $100,000.00 /year

    Required experience:

    • Casino: 3 years

    Apply Now

  • 11 Sep 2016 8:57 PM | Anonymous

    Training & Quality Assurance Manager - Rocklin, CA

    SUMMARY:

    The Training & Quality Manager is responsible for managing the overall training and quality program to ensure that the sales and care teams have access to resources and training to continually improve their overall sales and service delivery skills.   The Training & Quality Manager reports to Senior Director of Customer Care.

     

    RESPONSIBILITIES:

    • Lead training for Customer Care and Sales Departments as well as for Human Resources Department when needed.
    • Coordinate with the Marketing Department to ensure that the FAQ’s and training materials are aligned with the messaging.
    • Facilitate a customer experience cross-functional committee, generate and analyze reports and propose an improvement plan.
    • Development and delivery of training curriculum for all resources in the department – both initial training and continuing education
    • Updating and maintenance of effective customer care and sales training materials for new hires into the training.
    • Instruction and facilitation of training sessions, and the coordination of other instructors to deliver training as necessary.
    • Key participant in the product/promotion development process to ensure that suitable training materials are developed and to make sure that all relevant staff are adequately prepared to deliver the required care.
    • Remedial and customized training intervention when quality monitoring indicates that a particular individual or customer touch point is delivering substandard customer care and sales.
    • Maintain an updated library of sales and customer care procedures, training materials and knowledge base.
    • Supervision of a trainer, provide guidance on curriculum development and training plan as well training techniques used in classrooms and online training.
    • Other duties as assigned.

                          

    QUALIFICATIONS:

    • Bachelor's degree required
    • Fluent in American Sign Language preferred
    • Knowledge of training/teaching methods suitable for Deaf participants
    • At least 3 years of formal training or teaching experience
    • Work experience in a high-performing customer service or sales organization
    • Excellent communication skills and English reading and writing skills.
    • Advanced use of MS Word and MS PowerPoint, Proficiency at MS Excel
    • Knowledge of customer satisfaction survey metrics and consult with leadership to improve services
    • Highly developed communication and coaching skills, both visual and verbal
    • Planning and organizational skills
    • Effective time management skills
    • Interpersonal sensitivity
    • Ability to develop and deliver training material via digital media

     Apply Now


  • 11 Sep 2016 8:55 PM | Anonymous

    Human Resources Manager - Sacramento, CA

    $60,000 a year

    My client is an established commercial and utility scale solar company who are looking for the below profile as their team is growing rapidly. This is a full time/staff position located in the Sacramento area.
    Responsibilities:

    • Support current and future business needs through the development, engagement, motivation and preservation of human capital
    • Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
    • Bridge management and employee relations by addressing demands, grievances or other issues
    • Nurture a positive working environment
    • Manage the recruitment and selection process
    • Oversee and manage aperformance appraisal system that drives high performance
    • Maintain pay plan and benefits program
    • Assess training needs to apply and monitor training programs
    • Report to management and provide decision support through HR metrics
    • Ensure legal compliance

    Job Role:

    • Recruits, interviews, and selects employees to fill vacant positions.
    • Act as liaison between recruiting companies and Company managers.
    • Plans and conducts new employee orientation to foster positive attitude toward company goals.
    • Responsible for year-end vacation accruals and vacation calculation memos.
    • Assist with payroll.
    • Keeps record of personnel transaction such as hires, promotions, transfers, performance reviews, and terminations.
    • Conducts wage survey within labor market to determine competitive wage rate.
    • Develop and implement salary administration and review program.
    • Distribute, track and process performance evaluations.
    • Assist in determining reports and recommends procedures to reduce absenteeism and turnover.
    • Investigates personnel issues and prepare course of action recommendations.
    • Prepares employee separation notices and related documentation and conducts exit interviews to determine reasons behind separations.
    • Develop and manage Affirmative Action program and EEOC.
    • Accountable for employee related programs and outsourced service providers that manage these service such as:
    • Employee benefits,payroll employee programs
    • Driver’s Policy and Company Cars
    • Onsite IT Support

    Requirements

    • Bachelor's degree in human resources management or similar area
    • 3-5 years related experience

    Job Type: Full-time

    Salary: $60,000.00 /year

    Job Location:

    • Sacramento, CA

    Required education:

    • Bachelor's

    Required experience:

    • Human Resources: 5 years

    Apply Now

  • 11 Sep 2016 8:53 PM | Anonymous

    Technical Trainer (EPIC ambulatory) - Sacramento< CA

    $65 an hour - Contract

    Description :
    Provides a variety of training services for employees at client’s health organization by assisting in the education process for technical application systems. Primary purpose is to support lead technology training specialist, end-user training; virtual training classroom coach, effectively engaging the students with professionalism, translating the content/workflows relevant to their roles. Assists in coordinating and instructing classes for all health professional roles and business operations. In addition, prepares presentations, participates in workflow analysis as relates to training, and may conduct special training courses relating to the technical services. Performs related duties as required.
    Partners with other lead technology training specialists and system training team for delivery of training

    • Prepare training learning classroom with appropriate classroom set up to included; equipment, headsets (coach and student), live meetings sessions, curricula and training environment.
    • Manage all attendance and training deliverables for training events.
    • Monitor and manage all classroom activities such as live meeting session with virtual instructor and student arrival, breaks and departures.
    • Monitor, support and report struggling students.
    • Manage classroom evaluations and surveys completion.
    • Cultivates productive, non-threatening, engaging learning environment to support learning.
    • Promotes simultaneous learning of a group of individuals with varied skill sets and learning styles.
    • Partners with other training staff to prepare for and deliver training to Epic super/ end users
    • Monitors timeline activities and training schedules
    • Supports the processing of Continued Education Credits
    • Supports scheduling of end users for training with the registration process
    • Support to classroom training (coach or trainer b) and trains technology applications including implementations, production changes and upgrades.
    • Participates in post-training delivery debriefs, and proactively seeks to heighten collaboration and resolve any issues affecting training delivery.
    • Participates with Lead Technology Specialist, clients Applications teams, Affiliate, other teams and vendor in order to stay apprised of any changes to workflow and build/functionality.
    • Applies Adult Learning Theory, and utilizes soft skills such as classroom management to effectively train.
    • Understands and effectively articulates EHR transition from current state to future state using scenarios with which the end-users are familiar.
    • Co-develops training and QA support materials in coordination with Lead Technology Specialist responsible for service line or technology
    • Uses training curriculum created by Lead Technology Specialist as source to elaborate support materials such as webinar scripts, handouts, etc which further support training delivery
    • Assists in QA process for training materials as needed.
    • Provides feedback on training programs and escalates issues to Training Leadership as appropriate.
    • Partners with Lead Technology Specialist to participate in technology implementation team meetings
    • Participates in implementation team meetings to maintain understanding of applications, including new releases and upgrades.
    • Ensures application/system training environment is prepared and ready for training.
    • Identifies and mediates any issues or risks which could alter the project scope or timeliness of the project. Advises Training Leadership, Lead Technology Specialist or assigned Project Manager/IS Coordinator on risk areas.
    • Assesses the course evaluations to determine areas of improvement and tools required to accommodate improvement.
    • Provides feedback to Lead Technology Specialist and Environments Specialists to ensure technology training materials are current, accurate, and support affiliate workflows.
    • Participates on new application work groups as needed.

    Participates as an active member of the training team

    • Demonstrates commitment to quality through knowledge of its precepts, skillful workplace applications and continuous organizational improvement.
    • Demonstrates responsibility for ongoing personal development, professional growth and continuing education.
    • Proactively maintains personal knowledge base in regards to healthcare initiatives, relevant workflows, and EHR functionality.
    • Participates in projects and interacts with all other individuals in a manner consistent with client’s health organization values to ensure integrity and excellent customer service.
    • Exhibits a customer/supplier philosophy that emphasizes both internal and external relationships; identifies both customer and supplier needs and expectations and strives to exceed them.

    Experience/Knowledge/Skills:

    • Experience in a self-directed, customer-facing position, presenting, training, and writing typically acquired in 1 to 3 years
    • Experience in adult education required, preferred experience in healthcare workflows.
    • Conceptual, analytical, negotiation, and problem solving skills.
    • Exceptional communications skills, both oral and written.
    • Strong oral presentation andwritten communication skills.
    • Articulate technical details in a concise manner easily understood by all audiences.
    • Effective presentation skills and excellent training ability.
    • Act as a change agent/champion: ability to gain cooperation and support through explanation of mission and its benefits to users, diffuse tense situations and manage fear of change.
    • Understanding of adult learning concepts.
    • Strong customer service focus in all decisions and actions.
    • Detail-oriented, self-directed and able to work well, proactively prepare, and deliver results with minimal supervision.
    • Proficient in Microsoft Office Suite.
    • Participate in multiple projects at the same time and deliver quality service.
    • Good organization skills and ability to prioritize multiple projects and objectives in a rapidly changing environment.
    • Work independently and as part of a team.
    • Serve as a leader of change, effectively engage learners, and control the classroom environment.
    • Committed toproviding exceptional customer serviceand responding to user needs in a prompt, courteous manner.
    • Maintain a high energy level and be willing to embrace new theory and practical application.
    • Possess creativity and present a positive, proactive approach to all assigned activities.

    Job Type: Contract

    Salary: $65.00 /hour

    Job Location:

    • Sacramento, CA

    Required education:

    • Bachelor's

    Required experience:

    • relevant work: 3 years
    • EPIC Ambulatory: 1 year
    • Adult Education (Healthcare preferred): 1 year

    Apply Now

  • 11 Sep 2016 8:49 PM | Anonymous

    Leadership Development Administrator - Sacramento, CA

    Description

    We are Sutter Physician Services (SPS) – the industry leader in providing patient access, revenue cycle, and accountable care solutions to health care provider and payer organizations.   Together, we are a team of experts passionate about improving the patient experience.  Each year, we manage nearly $2.5 billion in receivables and managed care services, support over 4.5 million patient access calls each year, and we are rapidly growing.   We take pride in our mission and believe in cultivating an environment that supports and values our greatest asset: talent.


    Many of our employees have told us that part of what makes SPS a great place to work is the sense of purpose they get from supporting patient care, directly or on behalf of our clients.  In other words, they feel they “Do Work That Matters.”  Please take a moment to watch this short video which features some of our best employees expressing how they “Do Work That Matters.”


    The Leadership Development Program Administrator has immediate oversight and primary administrative responsibilities of SPS’s Leadership Development Program - an established, yet evolving program which needs a high level of monitoring and measurement to ensure course offerings are timely, relevant, well-received by participants and impactful on operational outcomes.  All programs are developed in alignment with SPS Human Resources initiatives (e.g., Talent Management), inclusive of solutions offered through Sutter Health System programs and resources (e.g., Sutter Health University) and support SPS business principles, leadership characteristics and leadership competencies.  The Leadership Development Program Administrator will serve as course faculty, supporting and facilitating in-person and virtual learning solutions. The position requires schedule flexibility as program administration will encompass all SPS locations. Accountable for training program design, development, delivery, evaluation, maintenance, measurement and reporting. This role has significant influence on employee and client engagement and enablement. 

     

    This position reports to the Director, SPS Learning Center.


    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability status. External hires must pass a background check/drug screen.


    Qualifications

    Minimum Requirements:

    1. Bachelor's Degree in training, human resources, education, organizational development or similar field of study preferred, OR
    2. A combined related experience of five plus years in the previously referenced disciplines
    3. Three plus years’ experience building or supporting engaging, effective leadership development or similar corporate programs
    4. Knowledge of adult learning principles/theory or instructional systems design theory required
    5. Experience developing and administering corporate-wide programs in mid-size organizations (supporting multiple locations)
    6. Program effectiveness measurement and reporting
    7. Problem solving for complex delivery models
    8. Excellent project management skills including time management, organization and prioritization in efforts to coordinate several projects simultaneously
    9. Expertise in needs assessment, research, design, and validation
    10. HIPAA and regulatory compliance as related to training content development and delivery in the Healthcare environment
    Preferred experience/skills:
    1. Two plus years of experience in formal leadership role desired
    2. Two plus years of experience in classroom based training design in a corporate or adult learning environment desired
    3. Two to five years operational experience in Healthcare Administration; Revenue Cycle Management; Practice Management; Contact Center Management; Clinical Care; Customer Service; Human Resources; Corporate Training or related field desired
    4. Certification in Training or Human Resources a plus
    5. Knowledge of revenue cycle management, accountable care and patient access activity preferred
    6. Knowledge of the healthcare industry, operations and benefit plan interpretation desired

    Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance.


    Primary Location

    : California-Greater Sacramento Area-Sacramento

    Organization

    : Sutter Physician Services

    Employee Status

    : Regular

    Accepted Applications: All Candidate Applications Accepted

    Benefits: Yes    Position Status: Non-Exempt    Union: No

    Job Shift: Day    Shift Hours- 8 Hour Shift

    Days of the Week Scheduled: Monday-Friday     

    Schedule: Full Time    Hours Per 2wk Pay Period: 80

    Apply Now


  • 11 Sep 2016 8:46 PM | Anonymous

    Training Grant Analyst - Davis, CA

    Requisition Number:

    03017493  

    Recruitment Open To:

    UCD/UCDHS Employees and General Public  

    Final Filing Date

    09-26-2016  

    Closing Date:

     

    Position:

    TRAINING GRANT ANALYST  

    Payroll Title

    ANALYST III  

    Number of Positions:

    1  

    Salary:

    $46,900-$84,500/annually  

    Appointment Type:

    Career  

    Appointment Description:

    100%  

    Overtime Eligible:
    (FLSA)

    Exempt  

    Union/HEERA Representation:

    This position is not represented by a collective bargaining unit  

    Department:

    GRADUATE DIVISION - 061300  

    Department Description:

    Graduate Studies (GS) advocates on behalf of graduate students and postdoctoral scholars, supports the faculty and staff engaged in delivering graduate education, and administers academic and administrative policies affecting graduate students and postdoctoral scholars in ways that foster a culturally and intellectually diverse environment characterized by high academic standards. Graduate Studies at UC Davis includes more than 96 dynamic degree programs, and a diverse and interactive student body from around the world.  

    Location:

    Davis  

    Allow Applicants to Attach:

    Resume
    Cover Letter
    References  

    Position Details

     

    Job Summary:

    Under the general joint supervision of the Director of Analysis and Policy in Graduate Studies and the Director of Interdisciplinary Research Support in the Office of Research, coordinate the activities of faculty, staff, and administrators in the preparation of training grant program proposals to extramural sponsors, and record-keeping for currently funded training grant awards. The individual in this position works collaboratively to identify existing, new, and incipient research and training programs on campus and match them with extramural funding opportunities and provides analytic support for the development of new extramurally funded training opportunities and reporting for existing training programs. The training grant coordinator will develop and maintain resources to support grant proposal preparation including templates and samples of key proposal elements; design and conduct workshops for faculty, staff, and administrators about grantsmanship with regard to training grants; and identify new funding opportunities for training grants and disseminate this information to relevant groups on campus. They will assume lead responsibility for data collection, maintenance, and retrieval including querying of campus data systems, validation of data, and preparation of required tables and reports. This position will develop and maintain resources to support those programs including a relational database to track key program data; maintain and validate campus commitments to extramurally funded training programs; identify successful elements of and best practices for managing training programs; and disseminate this information to currently funded programs and programs in preparation.  

    Physical Demands:

    Sit at computer for extended periods of time (6-8 hrs. per day). 

    Ability to lift up to 25 lbs. of paper materials.  

    Work Environment:

    Work an occasional flexible schedule. 

    Work occasional overtime including evenings, nights and weekends. 

    May be required to work in a busy, open and/or shared office environment with multiple and constant interruptions, traffic, and noise from computers, printers, ringing telephones, and conversations. 

    UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.  

    Background Check Required: 

    This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.

    Yes  

    Qualifications

     

    Minimum Qualifications:

    Experience writing and using query methods, such as SQL, to define and manipulate data sets. 

    Experience designing, writing, debugging, implementing, documenting and maintaining code for analysis and transformation of data. Experience maintaining and querying large databases and preparing data for reports. 

    Experience in relational database design, entry and manipulation and with HTML usage in a content management system. 

    Knowledge of the content and structure of standard calls for proposals from multiple federal agencies as well as private and corporate foundations, experience with proposal preparation and submission requirements for research universities, and advanced skills to interpret complex sponsor requirements. 

    Strong computer skills including experience using advanced features of word processing, database, spreadsheets, presentation, and PDF to convert documents between various applications and standardize the presentation of information for maximum clarity and consistency. 

    Critical thinking and problem solving skills to analyze information, situations, problems, and/or policies and procedures to determine solutions, formulate logical conclusions, prepare analysis and implement solutions. 

    Organizational skills to manage simultaneous projects with multiple contributors, meet critical deadlines, and maintain a high level of productivity. 

    Interpersonal written and verbal communication skills to interact with diverse groups of individuals including faculty, campus executive leadership, administrators, and staff while maintaining appropriate levels of collaboration and confidentiality when necessary.  

    Preferred Qualifications:

    Experience with UC and UC Davis organization, units, resources, and facilities, and extensive knowledge of UC principles governing research and education. 

    Knowledge of training program grant programs, proposals, and sponsors' requests for proposals. 

    Experience with student information systems, Windows XP/Vista, Microsoft Office and internet applications. 

    Knowledge of principles and procedures involved in handling sensitive data (for example, Family Educational Rights and Privacy Act, or FERPA). 

    Knowledge and understanding of research and training grant application processes, including experience with multi- investigator applications to federal funding agencies and private foundations. 

    Experience in training and development including designing and conducting workshops.  

    Quick Link To This Position:

    www.employment.ucdavis.edu/applicants/Central?quickFind=74657  

    Search Category:

    All Jobs  

    Return to Search Results


    The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

    Edit Application Before Applying
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    Use Existing Application with No Further Edits
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    YOU MAY NOT ALTER YOUR APPLICATION FOR THIS POSITION AFTER YOU APPLY.

    Apply Now

  • 28 Aug 2016 10:12 PM | Anonymous

    Senior Training & Organizational Development Analyst - San Diego, CA

    Description

    Effective workplace learning professional sought to design and implement individual and organizational learning programs in support of strategic business needs.  The Senior Training and Development Analyst works directly with  the Learning and Capabilities team  to identify organizational learning needs, create learning interventions, track and monitor outcomes and assure sustained behavioral change.  The ideal candidate will exhibit drive for results, effective collaboration, and exceptional communication skills.  Candidates will need to be comfortable with technology, and have experience administering learning and performance management systems.  

    Requirements

    Knowledge of: 
    1. Workplace Learning Theories, principles, practices and techniques of learning design and instruction, including computer based and instructor led. 
    2. Principles and practices of group facilitation. 
    3. Research methods and data analysis techniques. 
    4. Principles and practices of business communication. 
    5. MS Office suite - Word, Excel, PowerPoint, Outlook, Project, Visio, database technologies 

    Ability to: 
    1. Analyze training and organizational development needs, evaluate alternative solutions and make, appropriate, cost effective recommendations to address identified needs. 
    2. Strong project and time management skills. 
    3. Exercise sound independent judgment and initiative within established guidelines. 
    4. Deliver effective communication both written and verbal. Exercise tact and diplomacy in dealing with sensitive, complex and confidential issues and employee situations. 

    Graduation from a four-year college or university with major course work, training and development human resources, psychology or a related field; and five years of experience in the design and delivery of employer-based training, organizational development programs and services or an equivalent combination of training and experience. Post graduate degree and experience in a public sector setting is preferred. 

    Job Information
    • Location:San Diego, California, 92101, United States
    •  
    • Job ID:30072223
    • Posted:August 22, 2016
    • Position Title:Senior Training & Organizational Development Analyst
    •  
    • Company Name:San Diego County Regional Airport Authority
    •  
    • Job Function:E-Learning/Learning Technologies, Instructional Design, Leadership Development, Organizational Development, Performance Improvement, Training Delivery
    • Certified Professional in Learning and Performance (CPLP) preferred?:No
    •  
    • Job Type:Full Time
    •  
    • Industry:Transportation and Warehousing
    • Job Duration:Indefinite
    •  
    • Min Education:4 Year Degree
    •  
    • Min Experience:5-7 Years
    • Required Travel:0-10%
    •  
    • Salary:$67,570.00 - $108,164.00 (Yearly Salary)
  • 28 Aug 2016 10:10 PM | Anonymous

    Learning Associate I - Moorpark, CA


    The Learning Associate will have primary responsibility for managing the training routines and governance process within an assigned department. This position will consult, assess and determine development needs of leaders, teams and individuals to design and deliver solutions which include performance coaching, team building, and instructional events.
    • Responsible for assisting departments in identifying gaps in training processes as defined by the governance guidelines 
    • Identify trends and develop recommendations for aligning with established governance standards 
    • Serve as a subject matter expert on training delivery and development standards 
    • Design, develop, and evaluate training and professional development programs 
    • Design and implement departmental assessment and development strategies 
    • Facilitate focus groups and planning sessions 
    • Develop quick turn learning and development strategies 
    • Investigate and resolve program related concerns 
    • Ensure clear communication across projects to achieve overall project goal 
    • Serve as a change agent for continuous improvement through improved/enhanced methodologies 
    • Apply project management knowledge, skills, tools, and techniques to support project leads from initiation to project delivery 
    • Provide instructor-led training content revision and development services, instructor-led content development services, eLearning content services, and instructor led facilitation, as requested 
    • Perform other related duties as required and assigned 
    • Demonstrate behaviors which are aligned with the organization’s desired culture and value
    
                                                                    
    
    Requirements

    Ideal Skills & Abilities:
    • Bachelor Degree and 5+ years experience
    • Demonstrated project management experience 
    • Experience in learning effectiveness and trainer readiness preferred 
    • In depth knowledge of training processes and procedures 
    • Self-motivated and strong decision-maker 
    • Professional and effective verbal and written communication skills 
    • Manages reporting responsibilities; i.e. productivity reports, compliance reports, monthly tracking reports, rosters, etc
    
                                                            
    
    Job Information
    • Moorpark, California, 93021, United States
    •  
    • 30009856
    • August 17, 2016
    • Learning Associate I
    •  
    • PennyMac
    •  
    • E-Learning/Learning Technologies, Human Resources, Training Delivery
    • No
    •  
    • Full Time
    •  
    • Finance and Insurance
    • Indefinite
    •  
    • 4 Year Degree
    •  
    • 3-5 Years
    • 0-10%

    Apply Now

  • 28 Aug 2016 10:00 PM | Anonymous

    Instructional Designer - Revenue Cycle - Sacramento, CA

    Description

    Under the direction of the Revenue Cycle Education Lead and serving as Revenue Cycle online learning expert, this professional supports the organization in the design, development, and coordination of implementing best-in-class eLearning strategies and curricula, and directly manages related projects. This position provides instructional design expertise to create interactive online content enhancing the effectiveness of organizational learning initiatives for Revenue Cycle employees, business partners and clients.

    The instructional designer will create original interactive learning solutions, maintain and revise existing online learning content and provide recommendations and support on converting existing instructor-led training content into self-directed learning materials. The instructional designer will apply innovative and creative strategies using various authoring and design tools.
    S/he will be responsible for engaging in the full instructional design and development cycle, and will also be responsible for using and recommending technology-based tools to improve the instructional integrity of all training materials. The individual must remain current on training industry trends and incorporate them into online solutions as appropriate.

    The instructional designer will work collaboratively with the Revenue Cycle Education Team (RCET) and Revenue Cycle teams to plan, design, develop and maintain gamification, online course materials and self-directed learning solutions. They will lead efforts in re-visioning of courses and course segments to electronic delivery methods. This position also assists with the collection and management of relevant program and training data.

    Supports the success of a high-performing shared services organization by helping to champion and drive the long-term Sutter Shared Services vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard Sutter Shared Services responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).

    Qualifications

    Education

    • BA/BS or equivalent experience required. 
    • Adult Learning and/or Instructional Design Certification required. 

    Experience

    • Demonstrated experience and a proven track record in instructional design in an organization of significant size and complexity. 
    • Two plus years or equivalent experience working in an instructional design role. 
    • Experience developing and delivering complex and varied curriculum and course requirements, materials, and logistics
    • Experience in web based training in a corporate or similar environment preferred.
    • Experience with adult learning theories, interactive training, e-learning design principles, and on demand instruction and evaluation methods.
    • Expertise in needs assessment, research, design, and validation.
    • Experience with creating and organizing content for use with a Learning Management System (LMS).
    • Experience building engaging, effective online learning programs and tools using current and successful strategies.
    • Experience designing and implementing gamification.
    • Healthcare experience preferred.
    • Experience working with content subject matter experts from training, operations and administrative teams to complete projects.
    • Experienced internal consulting or client management skills. 
    • Experience participating in Training standards, processes, policies, procedures and service level agreements
    • Experience in complex regional/ shared service environment with multiple/ matrix reporting relationships desired


    Knowledge
    • Familiarity with medical terminology and the medical record coding process preferred
    • Familiarity of Hospital Patient Accounting preferred
    • In-depth knowledge/ awareness of all areas related to Training and how they interrelate 
    • Familiarity with Training management functions and Lean methodologies
    • Knowledge of Patient Management information system applications, preferably EPIC
    • Knowledge of copyright laws and intellectual property standards, rules, and regulations and American’s with Disability Act (ADA) standards in online course delivery is essential. 
    • Experience and familiarity with Enterprise 2.0 technologies (wikis, blogs, SharePoint, social networks, etc.)
    • Strong working knowledge of Microsoft Office Suite


    Skills

    • Ability to execute strategy and communicate knowledge of business processes and enabling technologies, specifically in a Training function 
    • Excellent written communication skills, including scripting and editing.
    • Strong analytical skills including attention to detail and the ability to follow critically evaluate and improve upon current processes.
    • Demonstrate effective interpersonal, influence, collaboration and listening skills with staff, leadership, business partners and clients.
    • Excellent project management skills including time management, organization and prioritization in efforts to coordinate several projects simultaneously.
    • Must have the ability to troubleshoot e-learning content and assist in resolving issues with deployed content.
    • Demonstrated strong customer service orientation along with the ability to effectively interact and problem solve with diverse groups of individuals.
    • Comprehensive, demonstrated use of authoring tools, such as Adobe eLearning Suite products (e.g. Captivate, Dreamweaver, Photoshop, etc.), Audition, Flash, and and/or other related tools to support engaging content.
    • Must be able to design creatively within branding guidelines, templates and style guide parameters.
    • Ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery. 
    • Data entry skills (minimum 50-60 accurate keystrokes per minute).
    • Requires strong accuracy, attentiveness to detail and time management skills.
    • Aptitude to conceptualize, plan, and implement stated goals and objectives.
    • Ability to independently set and organize own work priorities for self, and successfully adapt to new priorities as part of a changing environment. Must be able to work concurrently on a variety of tasks/projects in an environment that demands a high degree of accuracy and productivity in cooperation with individuals having diverse personalities and work styles
    • Ability to comply with Sutter Health policies and procedures
    • Excellent ability to identify, prioritize, resolve and / or escalate complex problems promptly
    • Excellent ability to establish, develop and manage customer relationships
    • Ability to learn new applications/software systems effectively and efficiently
    • Ability to communicate ideas both verbally and in writing to interact with others using on-on-one contact, formal presentations, and group discussions
    • Ability to recognize the appropriate style, level of detail, and message for the audience
    • Ability to develop effective working relationships/ networks within and outside the organization
    • Skills using spreadsheet, word processing, and basic statistical software applications, preferably Microsoft Suite 
    • Well-developed process design, implementation, and improvement skills
    • High-level problem identification/ mitigation/ resolution and analytical skills
    • Requires the ability to work with and maintain confidential information

    Primary Location

    : California-Greater Sacramento Area-Roseville

    Organization

    : Sutter Shared Services

    Employee Status

    : Regular

    Accepted Applications: All Candidate Applications Accepted

    Employment Incentive: No     

    Employee Referral Bonus: No

    Benefits: Yes    Position Status: Non-Exempt    Union: No

    Job Shift: Day    Shift Hours- 8 Hour Shift

    Days of the Week Scheduled: Monday-Friday    Weekend Requirements: None

    Shift Start Time: 0800    Shift End Time: 1700

    Schedule: Full Time    Hours Per 2wk Pay Period: 80

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

    Apply Now

  • 28 Aug 2016 9:58 PM | Anonymous

    Change Leader - Rancho Cordova, CA

    Job Summary

    • The Program Change Leader has two primary responsibilities, projects and proposals, and relies heavily on in-depth knowledge of HNFS and government contracting.
    • For the projects, the Leader plans, directs and coordinates the activities for small to medium sized Program Change projects involving approximately 1 to 5 business units. The Leader ensures designated project goals, objectives and results are accomplished within prescribed timeframes and budget constraints.  Manages activities of project personnel to ensure project adheres to milestones and completion dates.  Manages Subject Matter Experts and subcontractor relationships as appropriate.  Coordinates project communication through integration and dissemination of information from all areas.  Acts as central coordinator for multi-functional project steering committees and work groups.  Provides high quality and cost effective project management, management consulting, and support services.
    • For the proposal function of work, the leader is responsible for proposal development including a summary of the project specifications, identifying which departments were impacted, a description of the work and development of the basis of estimate for both incurred and estimated costs. Proposals are date driven and must be successfully managed within the time frames specified. Once submitted, the Leader will assist the Program Changes management team in negotiation strategy development and will participate in Government negotiations.

     

    Essential Duties & Responsibilities

    • Planning: Become completely familiar with all contract documents
    • Follow established guidelines for basic plan execution and controlling the project
    • Direct the preparation of project procedures
    • Direct the preparation of the project schedule
    • Assist the operational departments with development of project cost estimates
    • Direct the preparation of the basic project design criteria and general specifications
    • Create and manage cross-functional project plan to communicate and track project timelines, milestones, costs and deliverables.
    • Resolves all process related issues through the use of financial/operational/process-impact analysis and the corresponding development of alternatives and recommendations.
    • Organizing: Identify and communicate any potential impact the project may have on established performance requirements.
    • Track and resolve project issues and questions using appropriate tools
    • Work with Change Order Leadership Team (COLT) in identifying needed technical specification clarifications and communicate those clarification requests to the Government; write/manage all project correspondence with COLT and project stakeholders
    • Schedule and manage task development meetings
    • Report the Project objectives, activities, and schedules to the Executive team.
    • Review and analyze subcontractor proposals for conformance to stated objectives
    • Review and analyze internal impact assessments for conformance to stated objectives
    • Directing: Direct all work on the project that is required to meet contract obligations
    • Follow established procedures for decision-making within the project team whereby decisions are made at the proper level.
    • Ensure that the project team is meeting all established milestones or that proper communication is occurring if there is project slippage
    • Assist in the resolution of differences or problems between departments or groups on assigned projects
    • Anticipate and avoid or minimize potential problems by maintaining current knowledge of overall project status
    • Controlling: Monitor project activities to ensure that project scope is in compliance with contractual direction received
    • Interpret, communicate, and require compliance with the contract, the approved plan, project procedures, and directives of the customer.
    • Closely monitor project activities for impact to any of our performance guarantees
    • Maintain effective communication with project participants, stakeholders, and sponsors.
    • Successfully monitor and control project to conclusion
    • Successfully write and submit, to Government customer, a cost proposal for work associated with assigned projects

    Education

    • Bachelor's degree in Business, or related field required

     

    Certification/Licensure Required

    • PMP  Project Management Professional Certification preferred

     

    Government Clearance & US Citizenship Requirement

    As a government contractor, this position requires U. S. citizenship and proof of favorable adjudication following submission of Department of Defense form SF86 or higher security.

    Experience Required

    • 5 to 7 years project management experience
    • In-depth knowledge of HNFS, operations and/or government contracting
    • Demonstrated cross-functional project management experience
    • Health or Managed Care Industry experience preferred
    • Or any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position.

    Knowledge, Skills & Abilities

    • Highly organized and able to handle multiple priorities
    • Process improvement, workflow benchmarking and/or evaluation processes
    • Excellent verbal and written communications skills and ability to present to large audiences is required
    • Must be detail-oriented
    • Proficiency with systems and variety of software applications.
    • Ability to work in a team environment

    Working Conditions

    • The following section describes the general physical requirements for this position. Please note that constant refers to more than 81% of time; significant refers to 40-80%; and moderate refers to 20-40% of the time.
    • Operates personal computers, printers, facsimile, telephones, copy machines and other commonly used office accessories/equipment.
    • Exposed to confidential information and expected to maintain confidentiality at all times; must adhere to HIPAA rules and regulations.
    • May be required to work outside of normally scheduled hours as mandated by the client, project and/or workload (e.g. evenings, weekends, and/or holidays).
    • May be required to maintain established work pace, meet deadlines; may have last minute urgent requests.
    • Physical activity may include: twisting, reaching, kneeling, bending, stooping, squatting, crawling, grasping, grabbing, pushing, pulling, repetitive motion, climbing, etc.
    • Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
    • Required to have hearing ability to receive detailed information through oral communication.
    • Required to have speaking ability to express or exchange ideas.
    • Constant concentration may be required on various subjects by listening, reading and thinking clearly.
    • Interaction with others may be required. May need to listen, think, and speak in order to interact with others. Business interactions and behavior between coworkers and/or external customers are required. This may require face-to-face or telephone interactions.
    • Thinking at work may include listening, learning, analyzing, evaluating, and the ability to interpret what is seen and/or heard, or to link information from one issue to the next.
    • Constant computer usage including typing and/or eye strain.
    • Constant repetitive arm, wrist, hand and finger motions -- making repetitive movements (e.g. key boarding, filing, data entry).
    • Significant phone usage; headsets may be required.
    • Constant amount of time spent working in a loud office environment with frequent interruptions/distractions.
    • Constant sedentary work (desk bound or seated).
    • Constant reading is required via computer screen and/or bound printed materials.
    • Significant walking/standing may be required. Walking and/or transporting supplies and equipment between buildings/parking lots and structures may be required.

    Disclaimer

    DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

    Location:   Rancho Cordova, CA

    Health Net and its subsidiaries are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Veterans/Disability

    Apply Now

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