Career Opportunities

Telecommunications Trainer - Sacramento, CA 

$40 an hour

Independent Telecommunications Trainer / User Support Specialist $40 hour 1099 - Per-project assignment. PLEASE READ JOB DESCRIPTION CAREFULLY. * * MUST HAVE EXPERIENCE TRAINING USERS ON TELECOMMUNICATIONS PLATFORMS. This role does not offer benefits. Resumes appreciated. ComSolutions is looking for trainers in the following areas : Tennessee, Ohio, Chicago/Wisconsin, Northern California This is an excellent opportunity for someone looking for part time work as an independent contractor. We are looking for confident, articulate experienced trainers with experience in a business environment training mid-sized groups of users on ANY of these platforms Avaya, Cisco, Mitel, NEC, Nortel, ShoreTel and Unify. Again, experience on any of these platforms will be of great interest to us. We are a fun, established and well respected firm. Growing and thriving with a solid customer base. Looking to develop successful on-going relationships with professional trainers and user support consultants in Tennessee, Ohio, Chicago/Wisconsin and Northern California . Required Skills: Professional, a clear communicator Very detail-oriented and have experience in the Telecommunications Industry. Confident to speak to mid-size groups and fielding questions from those groups. Ability to present material for long periods of time with short breaks. Insight to the approach of duties and responsibilities is helpful, to demonstrate an understanding of the customer’s perspective and expectations. This position would not only involve classroom training but customer calls to coordinate the schedule and discuss the project. Other possible services could involve participation in additional pre and post-cut activities ranging from discovery, data collection and station reviews to post-cut end-user support and managing help desk activities and tickets. Salary: $40.00 /hour Local candidates only: Sacramento, CA Required experience: One of the following: Avaya, Cisco, Mitel, NEC, Nortel, ShoreTel, Unify: 3 years Apply Now

Director, Leadership Development & Learning - Sacramento, CA 

 

 Working for an organization with the size and resources of Kaiser Permanente Northern California means having the potential to positively affect the health and well-being of entire communities. From our financial, business, and IT experts, to our RNs, allied health professionals, and physicians, we work together to provide the best care experience to our members and the communities we serve. As one of the most diverse regions in the country, Northern California offers everything from the majestic Sierra Mountains, to breathtaking Yosemite, to world-renowned Napa Valley. Here, you'll discover the cultural and recreational diversity that makes Northern California one of the most desirable places in the world to live and work. As Northern California's largest health plan, Kaiser Permanente provides you with the resources and opportunity to build a rewarding career in an environment that supports your success. Join us.  

Description

 

Leads and directs the implementation and management of leadership development programs in the local medical centers. Provides strategic consultation, assessment, and recommendations to develop sustainable management leadership skills. Develops strategic plans for organizational development, management coaching, professional development, training curricula and consulting interventions.

 

Essential Functions:
• Leadership Development : Works with Area Leaders to plan and execute leadership development strategies. Aligns leadership development strategies with Area business strategies and performance targets. Promotes and leverages enterprise and regional leadership development programs. Inspires and leads change, drives for organizational improvements, and builds consensus between entities. Serves as a key member of the local leadership team and guides the local area leadership team in developing leadership and learning strategies. Meets at least monthly with Area leadership team.
• Consulting/Organizational Development Services : Provides consulting and organizational development services to service area clients - including learning planning, strategic planning, team development, management and leadership coaching, and offsite planning and facilitation. Creates customized organizational development solutions for managers and leaders.
• Training and Workshops : Consults with leaders to assess and analyze the learning needs of employees based on current and future strategic plans. Delivers high quality management/leadership training and practice workshops. Designs and implements leadership forums. Leads local learning councils to coordinate learning strategies. Facilitates new manager orientation training. Leverages regionally developed materials, licensed courses from external vendors and locally developed offerings. Evaluates, selects, and deploys e-learning offerings.
• Talent Management :Works with Area Leadership to facilitate talent calibration, succession management, and helps coordinate leadership development for high-potential employees. Aligns with regional talent management strategy and programs.

Qualifications

 

Basic Qualifications:
Experience
• Ten (10) years of experience with a Bachelor's degree OR five (5) years of experience with a master's degree in developing and implementing one or more of the following: leadership & organizational development strategies, organizational change management, organizational improvement and/or process improvement programs, succession planning, employee training and performance management programs.
Education
• Bachelor's degree in business administration, economics, human resources or related field.
License, Certification, Registration
• N/A.

 

Additional Requirements:
• Demonstrated expertise as a strategic leader with excellent problem-solving skills and proven ability to influence change and galvanize action.
• Demonstrated excellent oral, written and presentation skills.
• Demonstrated experience in managing complex cross functional projects.
• Must be able to work in a Labor/Management Partnership environment.

 

Preferred Qualifications:
• Three (3) years of supervisory or management experience preferred.
• Master's degree with concentration in leadership development, organization development or related area preferred.

Primary Location

: California-Sacramento-Sacramento Hospital 2025 Morse Ave.   Scheduled Hours (1-40): 40 Shift: Day Working Days: Mon, Tue, Wed, Thu, Fri, Sat Working Hours Start: 8:00 AM Working Hours End: 5:00 PM 

Schedule

: Full-time 

Job Type

: Standard 

Employee Status

: Regular Employee Group (Union Affiliation): Salaried, Non-Union, Exempt 

Job Level

: Individual Contributor 

Job

: Education / Training Public Department Name: Human Resources 

Travel

: Yes, 5 % of the Time Job Eligible for Benefits: Yes

Apply Now

Specialist - Training - Rancho Cordova, CA 

 

 Overview:

Project Trainer to include needs assessments, curriculum development, class delivery, training effectiveness evaluation. Supervises trainings during 3-4 week trainee programs to include corrective action and termination for non-performance while trainee in classroom environment. Authorizes time cards of trainees.

Responsibilities:

• Develops and revises training materials and manuals as needed. Training conducted by this position is primarily focused on technical and procedural training to prepare project staff to meet contractual requirements and associated quality standards for each staff position. Curriculum is developed from general client direction in C-Letters, business requirements analysis from IT, Quality Records and contacts with outside community groups. Training requirements are often vague and sometimes not fully defined by the client – Trainers help to modify and define the actual directives from clients in new service areas and populations based upon their in depth knowledge of the subject area

• Develops training schedules for central office and field staff

• Trains supervisory personnel to perform OJT training as required

• Establishes and communicates the training requirements and methods for management and staff

• Develops own curriculum from scratch by becoming subject matter expert and then sends recommended training to Operations Directors, QA Directors and often the client to ensure curriculum meets stated objectives and outcomes of the training

• Assesses and modifies curriculum as new requirements arise

• Provides training to both central office and field staff on an initial and ongoing basis

• Provides training to both onsite and offsite Department of Health Care Services (DHCS) personnel as needed

• Conducts the yearly training needs assessment effort for the CA HCO project and collaborates with other the Staff Trainer’s in preparing the results report

• Works closely with the Quality Assurance Team and supervisors to address training issues identified during the quality assurance evaluation process

• Reviews training recommendations from supervisors and develops high impact training materials to address these issues. From time-to-time develops and performs periodic special focused training and soft skills training at the request of management

• Maintains training records database

• Performs other duties as assigned by leadership

The Ideal Candidate will Possess the Following Additional Education and Experience:

• Bachelor’s degree from an accredited college or university in Human Resources or related field or equivalent work experience required

• Two-to-five years’ training experience or four years’ relevant experience required
• Strong people management skills
• Computer literate and strong curriculum and course development skills
• Demonstrated ability to learn technical concepts quickly and translate them into course materials
• Must have Class C Driver’s License, reliable vehicle, proof of insurance, and ability to defray expenses while traveling throughout the state in a dependable and punctual manner

EEO Statement:

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Apply Now

 

Associate Analyst - Program Analysis and Training Unit - West Sacramento, CA

Job Control #:	JC-2665
Position #(s):	815-430-5104-030
Working Title:	Associate Analyst
Classification:	ASSOCIATE PENSION PROGRAM ANALYST $4,600.00 - $5,758.00
# of Positions:	1
Work Location:	Yolo County
Job Type:	Permanent, Full Time

Department Information

Join us in our beautiful headquarters building in West Sacramento, overlooking the Sacramento River within walking distance of restaurants and shops in historic Old Sacramento. Enjoy the full service café, free on-site gym and bicycle library and parking fees of only $45.00 per month, featuring priority parking for low-emission vehicles and fully equipped pay-per-charge electric vehicle charging stations. In addition to these state-of-the-art amenities, CalSTRS offers thriving wellness and sustainability programs, an award-winning employee recognition program and ongoing learning and development opportunities.

Job Description and Duties

When applying for this position, please note on your application: Position #815-430-5104-030 (15-162) Working Title: Associate Analyst

Member Account Services (MAS) is comprised of five teams: Employer Services, Program Analysis and Training, Legislation, Analytical and Information Services, Systems and Data and Compensation Review. The division is the primary communication interface with the Plan’s participating employers. It is also the custodian of the members’ accounts from election to benefit/termination status.  The division is also responsible for Compensation Review whose primary focus is prevention of pension abuse.  Over 1,000,000 contribution lines are submitted monthly from participating employers and MAS staff ensures the timeliness and accuracy of the contribution data. Strong analytical abilities centered in data analysis and mathematical calculations along with good communication skills are needed. 

The Program Analysis and Training unit is responsible for providing training to the County Offices of Education, Community Colleges , K-12 school districts, charter schools and CalSTRS staff. The Program Analysis and Training unit  is the subject matter expert in the Teachers’ Retirement Law, and the California Code of Regulations that the Division (Member Account Services) is responsible for administering. The duties of the Program Analysis and Training Unit staff require strong analytical skills, effective written and verbal communication skills and an in-depth working knowledge of the Teachers’ Retirement Law and California Code of Regulations. Under the general supervision of a Pension Program Manager I, the Program Analysis and Training staff work independently in a fast-pace environment and must be able to analyze the Teachers’ Retirement Law, and California Code of Regulations and explain in written and verbal communication clearly and accurately.

Please click here for the duty statement.

Special Requirements

STATEMENT OF QUALIFICATIONS AND OTHER SUPPORTING DOCUMENTS REQUIRED

In addition to your application, you must also submit a resume and a Statement of Qualifications (SOQ) for the hiring manager's review. Your SOQ response must be no longer than two pages, single spaced, 12pt and address the following:

1. What interestes you about the position?
2. What skills do you believe to be the most critical to this type of position? Please describe your experience in using those skills.
3. Describe how your background has prepared you for this position.

Please note:
When applying for this position, please indicate position #815-430-5104-030
Candidate may be selected by application packet review only.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered.

Final Filing Date: 2/16/2016

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, eligible for a Training and Development assignment, have SROA and/or Surplus eligibility, or have list eligibility (or are in the process of obtaining list eligibility). SROA and Surplus candidates may attach “surplus letters” to their applications. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). Applications will be screened and only the most qualified applicants will be selected for an interview.

How To Apply

Submit your completed Examination/Employment Application (STD 678) and applicable or required Documents to apply for this Job Posting. When submitting your application in hard copy, a completed copy of the Application Packet listing must be included.

Address for Mailing Application Packages

P.O. Box 15275, MS 31 Sacramento  CA, 95851-0275

Address for Drop-Off Application Packages

100 Waterfront Place West Sacramento  CA, 95605 08:00 AM - 05:00 PM

Required Application Documents

Please submit the following items with your application. Applicants who do not submit the required items timely may not be considered for this job:

• State Examination/Employment Application STD Form 678. A resume may be attached if desired. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate you meet the Minimum Qualifications for the position.
• Statement of Qualifications - In addition to your application, you must also submit a resume and a Statement of Qualifications (SOQ) for the hiring manager's review.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Qualified Candidates should possess or demonstrate the following:

• Excellent written and oral communication skills
• Experience interpreting laws or regulations
• Strong analytical and critical thinking skills
• Capacity to perform at a high level under pressure while consistently meeting deadlines
• Confident and self-motivated
• Productive while working independently
• Strong interpersonal skills
• Knowledge of adult learning methodologies
• Reliable and excellent attendance
• Focus on customer service

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

• Human Resources Contact:
  Recruitment
  (916) 414-4990
  recruitment@calstrs.com

• Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being schedule. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

  EEO Contact:
  Lisa Hongsivilay
  (916) 414-4968
  
• California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

ADDITIONAL APPLICATION INSTRUCTIONS

All applicants, regardless of the type of eligibility, must meet the minimum qualifications. The applicant must meet the minimum qualifications of the Associate Pension Program Analyst. To view the minimum qualifications, please click the link below.

Please click here for the Associate Pension Program minimum qualifications.

ADDITIONAL REQUIREMENT(S) / INFORMATION

Prior to employment with CalSTRS, a background investigation (BI) will be conducted. The BI consists of a Personal History Statement and fingerprinting through the Department of Justice. The BI will check criminal and civil records and, if applicable, verify education and check driving records.

The position may be subject to the disclosure and disqualification requirements concerning economic conflict of interest in government work, pursuant to the CalSTRS Conflict of Interest Code and the Political Reform Act.  

Education Manager - Nationwide/Telecommuting 

 

 

Position Summary

To provide oversight to the management and administration of Continuing Medical Education (CME) activities, development of a certification initiative, and other educational products and services in compliance with the growth and expansion of NANS education program.

 

Responsibilities

• Assist Executive Director with development and refinement of the education budget.
• Conduct research for and develop plans for a NANS certification program.
• Once active, oversee all administrative aspects of the certification program.
• Plan, develop, manage and evaluate education programs.
• Serve in the role of project manager for existing and new activity development.
• Ensure that required components of education programs meet the accreditation standards and correspond to the education mission component of the organization.
• Ensure quality control and consistency of accreditation and education documentation for all CME activities.
• Assist with preparation of accreditation applications and documentation.
• Oversee the facilitation and implementation of CME credit verification process.
• Manage and evaluate vendors and consultants as they relate to CME services.
• Assist with preparation of education activity brochures and course materials.
• Oversee coordination of logistics for education committee meetings and conference calls.
• Generate committee correspondence and minutes and respond to inquiries as requested.
• Act as liaison to other departments regarding education inquiries.
• Assist with the development of a CME policies and procedures manual.
• Prepare reports on activities as needed.
• Attend committee meetings and any other planning meetings on an as needed basis.

Qualifications Bachelor’s degree or equivalent job experience. Master’s degree preferred. Minimum of five years progressive professional responsibility for management and administration of education programs, including curriculum development and demonstrated advanced knowledge of the ACCME accreditation requirements. Experience with physician certification Work experience in non-profit sector or with professional societies preferred. Ability to travel out of state and overnight. Excellent interpersonal and communication skills. Strong customer orientation. Ability to organize and manage multiple projects/priorities. Ability to think ahead and plan. Intermediate computer proficiency. Commitment to company values. Qualified candidates can send resumes to edmanager@connect2amc.com. Certified Professional in Learning and Performance™(CPLP™) preferred

Program/Learning Design Manager - Nationwide/Telecommuting 

 

 

Job Profile:  The Program/Learning Design Manager oversees the development and implementation of educational and training materials for current and future ansrsource customers. ansrsource uses and will be building a network of learning designers. This capability will expand and contract as contracted work requires. The program/learning design manager will maintain and expand our network of learning designers, engage learning designers as needed, and ensure that ansrsource’s learning design standards are being met. The Program/Learning Design Manager will also contribute to internal projects to make ansrsource’s training even more effective.

This role will:

Refine and contribute to the “audition” and certification processes for learning designers Maintain a growing network/database of learning designers who are trained and ready to take on projects as needed Create learning design documents/outlines and scope projects for hand-offs to contract learning designers Build and maintain templates for scripts Edit the scripts that come in from contract learning designers in accordance with ansrsource’s learning design standards Interface with our development team to shepherd learning components and courses from scripts to finished assets On some projects: design, develop, and write educational content (for example, courses, modules) in one or more of the following areas: Assessment, including designing and validating tests. Instructional writing, especially for online courses. Video/animation design, including writing scripts and storyboards for media assets. Interactive technology including role-based simulations; includes script and storyboard writing. Discuss and describe industry-standard instructional design approaches. Document instructional strategies and processes. Manage projects and full programs for our clients Apply the skills described above to ansrsource learning and development projects.

Candidate Profile: Proven experience in education or training, either in instructional writing, assessment, or media design Outstanding writing and communication skills Project management skills Collaboration Critical thinking Creative problem solving Grounding in basic computer skills, including MS Office suite Must be well-informed, innovative, and proactive Desired skills: Familiarity with Software/ applications such Captivate, Articulate, Camtasia, Adobe eLearning Suite Familiarity with leading Learning Management Systems Familiarity with project management tools Familiarity with learning standards such as SCORM and AICC Education Qualification: BA or higher; advanced degrees preferred   ansrsource employees share a mission to enable organizations to deliver effective, personalized, affordable, and accessible learning by providing speed, scale, and sophistication in learning consulting, design, and delivery. Simply stated, we will bring better learning more affordably to more people. Our team is comprised of talented individuals who embrace innovation with integrity, curiosity, and passion.

NOTES:

Telecommuting is allowed.

Apply Now

Manager, Commercial Learning and Development - Foster City, CA 

 

 The Manager, Commercial Learning & Development position will lead projects designed to improve managed markets training and development for the Sales and Managed Markets group though design and implementation of the NAM Learning Pathway and associated managed markets components within individual Field Sales Learning Pathways.

In collaboration with the Managed Markets and Brand CL&D Managers, this person will manage and oversee training for the Field Sales teams that relate to managed care knowledge and skills including pull-through tactics. Additionally, in collaboration with the Associate Director, Leadership Development, this role will drive Gilead employee performance and engagement through competency alignment and pull-through. This person will also lead and execute the Employee Engagement sustainment plan. In this role, the Manager, CL&D will partner with relevant internal departments, including managed markets, payer strategy & marketing, sales & sales leadership, commercial operations, medical affairs, legal and Human Resources.

ESSENTIAL DUTIES AND JOB FUNCTIONS

• Support product access through appropriate and effective managed markets knowledge and skills training of sales and managed markets teams around key managed care, corrections and pharmacy segments and in the areas of contracting, negotiations, pharmacoeconomics and strategic business planning Align and individualize managed care training tactics and marketplace opportunities to increase knowledge and understanding of key concepts and trends driving prescribing and practice behaviors Support product sales through appropriate and effective managed markets knowledge and skills training of Field Sales teams around managed care, market access, cost containment strategies and healthcare trends Drive appropriate Managed Care pull through and push through with Field Sales teams Align managed markets training initiatives to support Brand Plans, coordinating with CL&D brand training managers

ROLES AND RESPONSIBILITIES: EMPLOYEE ENGAGEMENT

• Collaborate with Human Resources, Commercial Learning & Development (CL&D)(, Corporate Learning & Development, and Commercial functions to identify needs, ensure communication and continue roll-out of Employee Engagement and Competency tools, resources, and programs Develop new tools and resources to sustain a culture of development in North America Commercial Work with CL&D to continue to update the employee development portal Create an implementation plan/timeline to drive completion of robust employee development plans, leveraging all available resources Applicable tools and resources to embed the use of competencies and career paths throughout the organization Collaborate with Human Resources in the delivery of competency training during Field Sales and Commercial Operations competency training.

JOB REQUIREMENTS Ability to plan and manage instructional design projects and promote collaboration, partnerships and relationships among the participants in a design project Analyze the characteristics of the business environment and challenges to develop customized training needs Analyze the characteristics of existing and emerging technologies and their use in an instructional design Select, modify, or create a design and development model appropriate for a given project Apply instructional design principles to Training and Development projects Research and utilize technology to enhance the Training and Development function and processes Evaluate training and performance interventions to support management Use sales performance metrics and analysis to improve training and development design Plan and promote organizational change Design instructional management systems Apply business and financial management skills to the Training and Development function Monitor and maintain alignment with Commercial group’s strategic training plan while balancing short-term and long-term business goals KNOWLEDGE, EXPERIENCE AND SKILLS An effective Manager, CL&D, identifies the business process and actions where the work unit needs to excel in order to achieve its goals. As the Manager, you have to know where the managed markets capabilities, needs and gaps currently exist. Skills range from clinical, product, compliance, work rules, sales force automation, selling skills knowledge, project management, skills to be an effective first line manager, and strong leadership. You must have the ability to focus on performance by establishing clear objectives for the programs and projects you managed. Must possess strong project management skills, interpersonal communication skills, facilitation skills; problem solving, decision making and analytical skills as well as design, and development of curricula and content. The successful candidate will be passionate, creative and innovative with ability to generate fresh ideas and new ways of developing content and process. EDUCATION AND EXPERIENCE REQUIREMENTS Requires BS/BA degree with a concentration in Science, Education, Business or Marketing. Minimum of 6 years of relevant Training and/or Sales and Sales Management experience in biotech or pharmaceutical fields Prefer at least 1+ years of experience in one of the following: Managed Markets, Reimbursements, Key Accounts, Sales Management or Commercial Training is preferred MS or MBA degree is desirable ACADEMIC LEVEL: Bachelors

NOTES:

2 openings.
Employer will assist with relocation costs.

Internal Number: 22790

Apply Now

Technical Training Team Supervisor - Sacramento, CA 

 

 

The Technical Training Supervisor supervises technical applications training staff, including coordinating cross-functional teams and resources across divisional affiliates, other affiliates and/or other system related functional resources required to implement and support training projects at the local, division or enterprise level.  Work may include new technical applications, modules, and software installations, interface/integration, hardware upgrades, and major application upgrades. 

 

Technical training and information services (IS) key approaches to meet these needs consist of the Applications, Telecommunications, Project Management, Web, and Technology. Supervises according to Sutter's business plan, the role to make electronic data and communications available to Sutter Health employees, providers and patients to support the health and well-being of the community, enhance patient care and safety, and improve business processes and performance.

 

Responsible for staff performance and career development. Sets performance metrics, evaluates productivity, and helps workers create long-term career plans within an organization.

Education:   Bachelor's degree in Healthcare, IT or education strongly desired OR the equivalent combination of recent, relevant work experience and education.  Experience with clinical, EPIC or other healthcare applications desired.   Experience/Knowledge/Skills: Learning, training, information systems, project management and/or equivalent management experience, along with the use of tools and processes to support effective documentation and communication, as typically acquired in 3 to 6 years. Implementation experience as a lead, supervisor/manager in a training and/or technical environment in a clinical workflows. Must understand A.D.D.I.E. and learning objectives. Knowledge/experience within a learning team. Experience managing contractors as well as FTE’s. Transformation experience.  Experience in successfully leading teams and implementing and supporting business and/or clinical applications that require coordination of resource, budget development, and project planning. Demonstrated technical and business experience. Consulting with vendor, clients and management.  Strong problem and issue resolution experience. Expert at specifying user requirements.   In-depth knowledge of industry standards to support business requirements. Knowledge of healthcare operations and structure, general requirements in an integrated delivery system, and use of information system applications in the practicing healthcare environment. In-depth of knowledge of life cycle of application environments. Mastery of assigned application(s) and broad understanding of integrated systems.  Thorough understanding of hospital inpatient, clinic outpatient operations, and/or financial software along with understanding the technical environment of product lines for which they are responsible. Leadership skills. Ability to be involved in multiple projects at the same time. Excellent organization skills and ability to prioritize multiple activities and objectives in a rapidly changing environment, and deliver quality service. Work closely with healthcare application users, vendors, and technical professionals. Committed to providing exceptional customer service and responding to user needs in a prompt, courteous manner. Strong analytical and critical thinking skills. Exceptional written, verbal and presentation skills with the ability to communicate complex technical issues in terms clearly understood by technical and non-technical audiences. Influence others without direct lines of authority. Strong collaboration and consulting skills. Self motivated, self-directed and independent thinking as well as an effective team player. Ability to take the most highly complex problems, requirements, or strategies; research solutions and take from concept to implementation for desired outcomes.

Internal Number: SHSSR-1522534

Apply Now

Director, Field Learning and Development - San Francisco, CA

 

 

KEY ROLES & RESPONSIBILITIES

Learning Solution Design and Delivery

• Assess, design, develop and manage innovative learning solutions and programs to address the training, development and engagement needs of talent across the North America Field organization
• Lead the design, development and delivery of tools, resources and programs that build individual and team talent, promote improved business performance and employee engagement and the have the flexibility to evolve with our business over time
• Influence the development and execution of Gap Inc. programs and lead the  customization and implementation of Gap Inc. programs for the Gap North America Field audience
• Participate in Global Learning and Development program design and development as needed
• Facilitate training and meetings as needed

 

Learning Strategy and Project Mgmt

• Create and deliver the Gap North America Regional Learning Strategy; includes learning, change management and organizational effectiveness strategies and initiatives to enable the Field to deliver on key objectives
• Implement and sustain Global Learning & Development programs to North America
• Manage Learning and Development strategy across multiple business channels (Specialty and Outlet) and geographies (US and CDA)
• Evaluate the effectiveness of all Learning and Development solutions, measure return on investment and track business impact
• Manage all aspects of a multi-dimensional project  including planning, budgeting, role clarity and milestone achievement
• Create streamlined processes that enable innovative development solutions to be delivered on time and on budget
• Ensure integration across initiatives within businesses and across businesses

 

Teams and Partnerships

• Build and maintain strong working relationships with key business partners throughout North America including Field leaders, Operations, Human Resources, Visual, Loss Prevention, etc. to deliver fully integrated solutions
• Member of North America Field Leadership team(s)
• Partner with Talent Management colleagues (HQ & Field) in Gap and other brands to align strategies, leverage best practices and share resources
• Manage stakeholder relationships to align purpose and objectives of all strategies, plans and initiatives; communicate and inform stakeholders throughout key projects and initiatives
• Work remotely and through technology to build relationships across large and dispersed geography
• Build and work with a diverse, high performing team
• Establish and manage vendor relationships

 

Functional Skills

• Highly skilled in learning design, development, implementation and measurement.
• Expertise in assessing organization development needs and implementing solutions.
• Skilled in facilitating to small and large audiences
• Ability to assess business strategies and create aligned organizational effectiveness & learning and development strategies to produce desired business results.
• Ability to manage and adapt to change. Ability to influence and catalyze change with leaders.
• Ability to explain business requirements, partner in the design, work with and implement technology platforms and systems.
• Ability to effectively communicate both verbally & in writing.

Core skills

• Ability to lead, motivate and develop teams and individuals.
• Ability to work and influence in a matrix organization
• Ability to work collaboratively building relationships and teams across multiple organizational levels and a wide range of geographies.
• Ability to gather and analyze data.
• Ability to plan, organize and prioritize own time and development activities for others.
• Ability to negotiate, influence and compromise with partners across the organization in a constructive and collaborative manner.
• Ability to provide and receive feedback.
• Ability to concurrently manage and lead multiple complex projects.
• Ability to use MS Word, PowerPoint, Excel, Outlook and emerging learning technologies.

 

 

QUALIFICATIONS: 10+ years of learning and development experience preferably in a retail and/or national organization. 7+ years of instructional design experience; Excellent instructional design skills with deep knowledge and ability to use and explain instructional design process and adult learning principles. 7+ years of project management experience; Excellent project management, prioritization and planning skills. Superb verbal and written communication. Ability to work independently to achieve goals and project milestones Strong interpersonal and relationship building skills. Ability to work build relationships across multiple geographies through technology Comfort and confidence in dealing with ambiguity Proven success leading, managing and motivating others. Excellent decision making abilities and ability to integrate information and utilize independent, sound judgment. Passion, enthusiasm and drive for results. Demonstrated ability to work across business lines, divisions and functions and work with a corporate center effectively. Computer proficiency in MS Word, Excel, PowerPoint, Outlook and emerging learning technologies. Demonstrated ability to make executive presentations and build a business case for Learning and Development initiatives. College degree required. Masters in related discipline preferred.

Internal Number: 166398

Apply Now

LMS Administrator - Rancho Cordova, CA 

 

 

This position is responsible for working collaboratively with the training team in the production of online and instructor-led courses and supplemental materials. Responsibilities include the administration of the Learning Management System (LMS). Primary responsibilities include maintaining curriculum activities and resources, user accounts, hierarchy content and running reports, providing user support, creating updates and/or announcements, and creating rosters of instructor-led courses.

• Maintains relationship with LMS software vendor to communicate system issues and requirements.
• Loads, launches and maintains all LMS content.
• Researches, proposes and collaborates with the appropriate internal personnel to suggest and implement improvements in hardware, connectivity and operating system software; trouble-shoots and resolves problems as reported by team members, project members and users.
• Trouble-shoot and resolve problems as reported by team members, project members and users during both east and west business hours.
• Provides development and technical support for eLearning authoring and simulation software.
• Provides LMS support to all end users and business by answering questions and creating instructions and communications regarding LMS.
• Helps develop launch communications, including announcements and user’s guides.
• Develops and maintains LMS reports to support learning usage and tracking.
• Maintains the collection of feedback regarding training quality and report on the evaluation of training workshops or programs.
• Provides information to Senior Leaders on the strategic, tactical and operational issues associated with the development of instructional technology. Performs miscellaneous duties as assigned.

An Associate degree or equivalent is preferred, but candidates with proven experience will not be excluded from consideration. A minimum of 2 years of related experience working within an LMS environment. Knowledge of Enterprise policies, procedures and guidelines. Strong customer service skills. Proven ability to continually adapt and learn new procedures and software programs. Understanding of various operating systems, file structures, file formats, and protocols. High level of expertise with software that facilitates the design of instruction materials (storyboards, flow charts, assessments, etc.). Basic knowledge of HTML. Solid knowledge of streaming audio and video, compression methods, file types, and formats. Familiarity with graphic design elements appropriate for online instruction. Experience developing content using a Learning Content Management System (LCMS) preferred Experience maintaining online reference materials preferred. Experience using Adobe Captivate 9 preferred Highly proficient in MS Office Suite (Word, Excel, PowerPoint, Project and Outlook) as well as other applications including; Visio, Captivate, Frame Maker and Web Authoring tools. Ability to analyze, evaluate and clearly present written information and findings. Ability to effectively communicate information to all levels of staff. The ability to interact well with all levels of employees and outside contacts. You can apply at www.deltadentalins.com, or by emailing your resume to ranchohr@delta.org  Or send your resume to: Recruitment and Selection, Delta Dental of California, 11155 International Drive, Rancho Cordova, CA 95670 Please use IRC47726 as your subject line.

Internal Number: IRC47726